Service improvements

Birmingham City Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Birmingham City Council as a CSV file.

  • Birmingham City Council (23 021 237)

    Category: Benefits and tax Date: 22-Jan-2025

    Summary

    There was fault by the Council. It gave Miss X unclear advice about her son’s eligibility for a discretionary housing payment. It also failed to properly consider whether it should assess her son’s housing situation under its homelessness duties. The Council’s shortcomings caused Miss X and her son uncertainty, and contributed to Miss X losing money and her son owing money to his landlord. The Council has agreed to take action to remedy the injustice.

    Service improvements

    Share this decision with the relevant housing and complaint handling staff and remind them that the Council must be alert to the need for a potential homelessness assessment in their interactions with the public.

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