Service improvements

Birmingham City Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Birmingham City Council as a CSV file.

  • Birmingham City Council (23 020 349)

    Category: Children's care services Date: 08-Jun-2025

    Summary

    The Council properly assessed Y following an investigation under the children’s statutory complaints procedure. But it failed to properly explain the outcome of its assessment causing Mrs X uncertainty and distress. It also delayed issuing its stage two response to Mrs X causing further uncertainty. The Council was under no duty to provide Mrs X with direct payments as it assessed Y as having no unmet needs. The Council has agreed to apologise to Mrs X, make a payment to her and rewrite its assessment of Y. It will also develop an action plan to address the failings in how it wrote Y’s assessment.

    Service improvements

    The Council failed to properly explain the outcome of its assessment of a child to the parent. The Council has agreed to develop an action plan to address the persistent confusion over the explanations it gives to parents concerning its assessment processes and how it meets a child’s eligible needs, regardless of resource or the thresholds of the children with disabilities team. The Council will share a copy of the action plan with the Ombudsman.

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