Service improvements

Birmingham City Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Birmingham City Council as a CSV file.

  • Birmingham City Council (21 001 118)

    Category: Children's care services Date: 29-Nov-2021

    Summary

    Birmingham City Council is at fault in that it failed to consider whether Ms B should be provided with support or advice when accessing personal information in her children’s social care files. This caused her injustice as she was unable to get prompt advice or support when she read upsetting and unexpected information in those files. The Council will take the action detailed to recognise this injustice.

    Service improvements

    The Council will provide us with evidence of how it will ensure that in future adequate consideration is given to whether people who have asked to see their files are likely to need or should be offered support or advice as detailed in the relevant Council policy.

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