Case Ref: 23 006 727 Category: Education Sub Category: Alternative provision

• The Council will send a reminder to officers dealing with EHC needs assessments to remind them of the need to comply with the timescales in the code of practice.
• The Council will provide evidence to the Ombudsman of the work it is undertaking as part of the business change programme to track annual reviews of EHC plans to make sure the timescales set out in the code of practice are adhered to.

Case Ref: 22 017 440 Category: Adult care services Sub Category: Residential care

• Within three months of my decision, the Council will review its policies to ensure people are offered choice as part of this discharge process, or any decision to restrict choice is properly considered and recorded. The Council will also ensure that all staff are aware of any changes arising from this.

Case Ref: 22 011 772 Category: Transport and highways Sub Category: Parking and other penalties

• The Council has agreed to review its current approach to taking payments by text message and telephone to ensure car park users are charged the correct amount for the duration of their stay, taking account of varied evening and overnight tariffs.

Case Ref: 22 009 364 Category: Adult care services Sub Category: Charging

• The Council will carry out a training session for social workers in how to assess DRE.

Case Ref: 21 012 022 Category: Education Sub Category: School transport

• The Council agreed to ensure panel members considering school transport appeals make notes of their deliberations. It will also ensure the panel provide parents with detailed explanations of its decisions in the transport appeal decision letter.