Case Ref: 24 012 755 Category: Education Sub Category: Special educational needs

• The council will complete a review of its handling of this complaint to ensure all opportunities to learn are identified.

Case Ref: 24 001 402 Category: Education Sub Category: Alternative provision

• In writing, remind staff of the importance of ensuring that all provision in Section F of Education, Health and Care Plans should be implemented.

Case Ref: 23 019 997 Category: Education Sub Category: Alternative provision

• Provide guidance to staff about recording and responding to complaints according to its complaints process.

Case Ref: 23 004 539 Category: Education Sub Category: Special educational needs

• The Council will provide details of how it has changed its processes and updated staff to ensure it responds appropriately to consultations from other local authorities about proposals to name schools it maintains, and particularly those with 'integrated resources', in Education, Health and Care Plans.

Case Ref: 23 004 534 Category: Education Sub Category: Special educational needs

• Share a copy of this decision with staff in the relevant department to consider the lessons that can be learned from this case.
• Provide an action plan showing how the Council will meet the statutory annual review timescales when dealing with any EHC Plan annual reviews in future.
• Refer this decision, the action plan and the lessons learned outcomes to the relevant Cabinet Member and Scrutiny Committee.

Case Ref: 23 009 022 Category: Adult care services Sub Category: Charging

• The Council will complete a review of the financial contribution policy.
• The Council will finalise the financial contribution policy changes.

Case Ref: 23 002 683 Category: Children's care services Sub Category: Looked after children

• •Remind relevant staff of the importance of accurately recording meetings.
• •Remind relevant staff of the importance of completing all action from complaints in a reasonable timescale.

Case Ref: 22 014 428 Category: Children's care services Sub Category: Other

• The Council will complete its review of the adequacy of information provided to parents around parent carers needs assessments. It will create an action plan of how it intends to resolve the gaps in information the review has identified.

Case Ref: 22 013 964 Category: Education Sub Category: Special educational needs

• The Council will share our decision with staff dealing with SEN and exclusions and remind them to follow the statutory guidance for alternative provision.
• The Council will write to us setting out a clear plan and timetable explaining how it intends to implement tighter monitoring of SEN provision for individual pupils.

Case Ref: 22 013 426 Category: Education Sub Category: Special educational needs

• The Council will implement a system of monitoring Annual Reviews timescales to ensure:a) The Council sends its decision letters four weeks after the Annual Review meeting with the proposed amendments, if at all possible;b) If the child’s/young person’s EHC plan is to be amended following anAnnual Review, the final amended plan will be sent to the parents eight weeks after sending the proposed amendments.
• The Council will prepare a plan for dealing with children's statutory complaints to ensure the Council meets its statutory timescales.