West Northamptonshire Council (24 022 071)

Statement Upheld Highway repair and maintenance 30-Jun-2025

Summary: We will not investigate this complaint about the Council’s system for reporting highway maintenance issues. We could not add to the Council’s investigation and an investigation would not lead to a different outcome.

West Northamptonshire Council (25 002 269)

Statement Upheld Allocations 12-Jan-2026

Summary: Miss X complained how the Council handled her housing application. She says it failed to take proper account of her partner’s medical information and his circumstances. We find the Council was at fault for its failure to ask Miss X for clarification when it received contradictory information about the gender of her children. This caused Miss X frustration and upset. The Council apologised to Miss X, activated her housing application and backdated her registration date. This is sufficient to remedy her injustice. We do not recommend anything further.

West Northamptonshire Council (25 000 039)

Statement Upheld Disabled facilities grants 11-Feb-2026

Summary: Ms X complained about the Council’s handling of adaptations and equipment and about poor communication and complaint handling. There was some delay by the Council in providing specialist equipment, which was fault. It has already apologised and made a symbolic payment to reflect the avoidable distress and inconvenience. This is an appropriate remedy and so no further actions are recommended.

West Northamptonshire Council (25 015 370)

Statement Upheld Council tax 11-Feb-2026

Summary: We will not investigate Mr X complaint about council tax billing. The Council provided a suitable remedy.