About us

For more than 40 years, we’ve been the voice of the public. Helping people put things right with their local council or adult social care provider as well as using what we learn from complaints to improve local public, and independent adult social care, services. We don’t take sides: we make fair decisions after listening to both sides of the story and weighing up all the evidence.  Our service is free and we are committed to delivering value for money. We know that our success depends on the integrity and skills of our staff. 

Our Approach

We believe that our success depends on the commitment, integrity and skills of our staff and offer a rewarding environment for those committed to working in support of the public. 

We provide a service for people from all backgrounds and all parts of the community and we strive to ensure that those we employ value and reflect this diversity. We will provide equality of opportunity and will not permit discrimination on grounds of colour, race, nationality, national or ethnic origin, disability, age, sexual orientation, gender, gender reassignment, marital or civil partnership status, pregnancy and maternity leave, religion or belief, or trade union membership.

Our head office is in Coventry, with satellite offices in London and York.

For our privacy notice for job applicants and policies relating to recruitment, see our internal policies.