Investigators, Coventry, London and York offices

The LGSCO wishes to appoint Investigators to be based at our offices in Coventry, London and York.

Salary Scale

Coventry and York offices: £35,440 to £43,336 pa/ London office: £39,055 to £46,953 pa

Closing date for applications

09:00 hrs on Monday 23 September 2019

For more than 40 years, we’ve been the voice of the public. Helping people put things right with their local council or adult social care provider as well as using what we learn from complaints to improve local public, and independent adult social care, services. We know our success depends on the integrity and skills of our staff. 

Due to an increase in the number of complaints that we are receiving we are looking to recruit additional investigators. So, if you can make a difference and have the perspective we’re looking for, please get in touch.

The Role

Acting with the delegated authority of the Ombudsman, Investigators assess and investigate complaints made to the LGSCO.  This covers failings in services by local authorities, and social care providers.

The role operates in a collaborative environment where individuals contribute to their team’s objectives and are involved in group and project work, and various outreach activities (for example external training for bodies in jurisdiction).  However, Investigators are also personally responsible for their own case work and for maintaining high standards of professional practice.  Investigators are expected to operate with minimal supervision once experienced, demonstrating a high degree of self-reliance and self-confidence in their work within a supportive environment.

For more information about the benefits we offer, visit here.

Visit  for further information, including the job description and person specification, and to apply.

Please note that the closing date for applications is 0900 hrs on Monday 23 September 2019.