Investigators, Coventry, London and York offices

The LGSCO wishes to recruit investigators based in our Coventry, London and York offices.

Salary Scale

Coventry and York: £35,440 to £43,336. London: £39,055 to £46,953 per annum.

Closing date for applications

17:00 hrs on Thursday 02 January 2020

For more than 40 years, we’ve been the voice of the public. Helping people put things right with their local council or adult social care provider as well as using what we learn from complaints to improve local public, and independent adult social care, services. We know our success depends on the integrity and skills of our staff. 

Due to an increase in the number of complaints that we are receiving we are looking to recruit additional investigators. So, if you can make a difference and have the perspective we’re looking for, please get in touch.

The Role

Acting with the delegated authority of the Ombudsman, Investigators assess and investigate complaints made to the LGSCO.  This covers failings in services by local authorities, and social care providers.

The role operates in a collaborative environment where individuals contribute to their team’s objectives and are involved in group and project work, and various outreach activities (for example external training for bodies in jurisdiction).  However, Investigators are also personally responsible for their own case work and for maintaining high standards of professional practice.  Investigators are expected to operate with minimal supervision once experienced, demonstrating a high degree of self-reliance and self-confidence in their work within a supportive environment.

Visit for further information, including the job description and person specification, and to apply. If you have previously applied in the last 12 months your application will not be considered on this occasion.

Please note that the closing date for applications is 1700 hrs on Thursday 2 January 2020.