Investigators - Coventry and York offices

The LGSCO wishes to appoint investigators to be based in the Coventry and York offices

Salary Scale

£35,440 to £43,336 per annum (pay award pending)

Closing date for applications

23:30 hrs on Wednesday 30 September 2020

For more than 40 years, we’ve been the voice of the public. Helping people put things right with their local council or adult social care provider as well as using what we learn from complaints to improve local public, and independent adult social care, services. We know our success depends on the integrity and skills of our staff. 

Due to an increase in the number of complaints that we are receiving we are looking to recruit additional investigators. So, if you can make a difference and have the perspective we’re looking for, please get in touch.

Further information including the job description, person specification and details of how to apply are available in the job pack.

The Role

Acting with the delegated authority of the Ombudsman, Investigators assess and investigate complaints made to the LGSCO by the public.  This covers failings in services by local authorities, and social care providers.

The role operates in a collaborative environment where individuals contribute to their team’s objectives and are involved in group and project work, and various outreach activities (for example external training for bodies in jurisdiction).  However, Investigators are also personally responsible for their own case work and for maintaining high standards of performance and professional practice.  Investigators are expected to operate with minimal supervision once experienced, demonstrate a high degree of self-reliance and self-confidence in their work within a supportive environment.

Visit  to apply.

We particularly encourage applications from the Black and Minority Ethnic communities who are currently under-represented within our organisation.

Please note that the closing date for applications is 2330 hrs on Wednesday 30 September 2020.