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Complaints Advisor, Coventry Office

We are looking for a Complaints Advisor to join our team at our Coventry city centre office

Salary Scale

£21,178 to £23,759 per annum (pro rata for part-time working)

Closing date for applications

09:00 hrs on Tuesday 05 October 2021

The Role

We know that our success depends on the integrity and skills of our staff.

This challenging and rewarding role will put you at the forefront of our organisation and you will be the first point of contact for our customers looking to bring their complaint to us.

You will manage customer’s expectations by building an in-depth knowledge of the LGSCO’s role and that of local public services and adult social care providers.

Your experience of processing information, on the telephone, electronically or in writing is key to helping the organisation succeed.

Further information including the job description, person specification and details of how to apply are available in the job pack.

We particularly encourage applications from the Black and Minority Ethnic communities who are currently under-represented within our organisation.

The closing date for applications is 0900 hrs on Tuesday 5 October 2021.