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Complaints Advisor, Coventry Office

The LGSCO wishes to recruit a complaints advisor based in its Coventry city centre office

Salary Scale

£21,178 to £23,759 per annum (pro rata for part-time working)

Closing date for applications

09:00 hrs on Friday 30 July 2021

For almost 50 years, we’ve been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We don’t take sides: we make fair decisions after listening to both sides of the story and weighing up all the evidence. 

Further information including the job description, person specification and details of how to apply are available in the job pack.

The Role

We know that our success depends on the integrity and skills of our staff.

This challenging and rewarding role will put you at the forefront of our organisation and you will be the first point of contact for our customers looking to bring their complaint to us.

You will manage customer’s expectations by building an in-depth knowledge of the LGSCO’s role and that of local public services and adult social care providers.

Your experience of processing information, on the telephone, electronically or in writing is key to helping the organisation succeed.

Further information including the job description, person specification and application form is available at www.lgo.org.uk/vacancies.

We particularly encourage applications from the Black and Other Minority Ethnic communities who are currently under-represented within our organisation.

The closing date for applications is 0900 hrs Friday 30 July 2021.