Complaints Advisor - Coventry office

The LGSCO wishes to recruit a Complaints Advisor based in our Coventry office

Salary Scale

£20,611 to £23,123 per annum (Pay Award pending)

Closing date for applications

23:30 hrs on Thursday 06 August 2020

For more than 40 years, we’ve been the voice of the public. Helping people put things right with their local council or adult social care provider as well as using what we learn from complaints to improve local public services and independent adult social care provision. We don’t take sides: we make fair decisions after listening to both sides of the story and weighing up all the evidence.  Our service is free and we are committed to delivering value for money.

The Role

We know that our success depends on the integrity and skills of our staff.

As an Advisor, you will be the first point of contact for our customers looking to bring their complaint to us.

Your job will be to manage expectations about the role of the LGSCO and what we can or cannot do for our customers.

You will do this by processing information, on the telephone, electronically or in writing to update our casework management system.

Further information including the job description, person specification and details of how to apply are available in the job pack.

The closing date for applications is 2330hrs on Thursday 6 August 2020.