Northampton Borough Council Find local authorities Annual statistics Sort annual statistics for Northampton Borough Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombu ...

Privacy Contents: Chapter index for Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Part 4 • Privacy notice for information access requests Privacy notice for information access requests This covers requests which you make to us under the Freedom of Information Act 2000, UK General Data Protection Regulation , Data Protection Act 2018 or the Environmental Inform ...

Northampton Borough Council Find local authorities Annual statistics Sort annual statistics for Northampton Borough Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombu ...

Council told woman with dementia to change care home when her money ran out Brighton and Hove City Council told a woman’s family she would have to move to a cheaper care home when her money ran out, without assessing whether moving would harm her, the Local Government and Social Care Ombudsman has found. The woman had been paying for her care at a residential home near to her daughter. When her m ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 1 • Background ...

Complaints about health and social care The Local Government and Social Care Ombudsman investigates complaints about child and adult social care. The Health Service Ombudsman investigates complaints about health services. People may have a complaint about services provided by both health and social care organisations. Instead of having to complain separately to both ombudsmen, we have a Joint Wor ...

Policy on Access to Information Contents: Chapter index for Policy on Access to Information Updated: 19 November 2025 Policy on Access to Information search Search this content Submit search Part 8 • 8 Managing requests: information in case files 8.1 General principles Requests for access to case files will generally come from the complainant. The LGA says information obtained in the course of an ...

Privacy Contents: Chapter index for Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Part 5 • Privacy notice for staff at the organisations we investigate, including training, webinar or live event attendees Privacy notice for staff at the organisations we investigate, including training, webinar or live event attendees We process personal information to carry ou ...

Retention and disposal of casework records policy Contents: Chapter index for Retention and disposal of casework records policy Updated: 19 November 2025 Retention and disposal of casework records policy search Search this content Submit search Part 7 • Appendix 1: Checklist for retention where FOI/DPA/EIR complaint made to ICO On cases where we have dealt with a FOI/EIR request or a subject acce ...

Assessment Manual Contents: Chapter index for Assessment Manual Updated: 05 January 2026 Assessment Manual search Search this content Submit search Part 7 • 6. Early Decisions – Invalid Complaints 6. Early Decisions – Invalid Complaints Invalid complaints fall into three categories those: where a body is not in jurisdiction; we write to the PA/Rep to explain why we are closing the case. We neithe ...