Guidance on Jurisdiction Updated: 24 March 2025 Guidance on Jurisdiction search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Maladministration and Service Failure Part 3: 3. Is the authority within jurisdiction? Part 4: 4. Actions we can investigate Part 5: 5. Who can complain? Part 6: 6. Is the complaint in time? Part 7: 7. Is the complaint premature? Part 8: 8. ...

Information Security Policy Updated: 21 May 2025 Information Security Policy search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Data Protection Part 3: 3. Classification of information Part 4: 4. Core principles behind information security measures Part 5: 5. Staff roles and responsibilities Part 6: 6. Access to and use of IT systems Part 7: 7. Protection of IT a ...

Delayed entry for summer-born children This fact sheet is aimed primarily at parents of summer-born children who want to complain to the Ombudsman about a decision by a council or other admission authority to refuse their request to delay their child’s entry to reception until compulsory school age. A summer-born child is one with a birthday between 1 April and 31 August inclusive. Background The ...

Financial Instructions Contents: Chapter index for Financial Instructions Updated: 21 March 2025 Financial Instructions search Search this content Submit search Part 1 • 1. Introduction 1. IntroductionLast updated: January 2025 The Financial Regulations are the public commitment of how we regulate and manage the financial arrangements and transactions of the organisation. The Financial Instructio ...

Guide for members responsible for complaints: Effective scrutiny of complaint systems Updated: 06 February 2025 Guide for members responsible for complaints: Effective scrutiny of complaint systems search Search this content Submit search Contents Part 1: Executive summary Part 2: Key points Part 3: The Complaint Handling Code Part 4: The role of Members responsible for complaints Part 5: Who sho ...

Manual for Councils Updated: 09 September 2025 Manual for Councils search Search this content Submit search Contents Part 1: Introduction Part 2: About the Local Government and Social Care Ombudsman Part 3: The Complaint Handling Code and other complaints procedures Part 4: Signposting to the Ombudsman Part 5: The role of the Link Officer Part 6: The Ombudsman’s Processes Part 7: How we make a de ...

Assessment Manual Contents: Chapter index for Assessment Manual Updated: 11 August 2025 Assessment Manual search Search this content Submit search Part 1 • Glossary GlossaryLast updated: August 2025 AM Assessment Manager AT - Assessment Team ATC - Assessment Team Co-ordinator BinJ - Body in Jurisdiction CAU - Complaints about us (service complaints) DD - Draft decision DIA - Director of Intake an ...

Audit and Risk Assurance committee - 25 January 2024 Welcome and introductions Apologies for Absence Declarations of interest Approve minutes of the meeting held on 12 October 2023 Matters arising (attached) CEO/Accounting Officer verbal update Internal audit progress report Governance framework internal audit report 2024-25 Draft internal audit work plan 2025-27 Internal audit plan (attached) 20 ...

Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Contents Part 1: Executive summary Part 2: Key points Part 3: Complaints and best value standards Part 4: Role of local authority statutory officers and ...

Assessment Manual Updated: 11 August 2025 Assessment Manual search Search this content Submit search Contents Part 1: Glossary Part 2: 1. The Assessment Unit Part 3: 2. Assessment Policy Part 4: 3. Business Processes Part 5: 4. Early Decisions – Outside Jurisdiction Part 6: 5. Early Discretionary Decisions Part 7: 6. Early Decisions – Invalid Complaints Part 8: 7. Early Decisions – Cases forwarde ...