Intake Team Manual Updated: 05 August 2025 Intake Team Manual search Search this content Submit search Contents Part 1: 1 The Intake Team Part 2: 2 Scope of Intake Work Part 3: 3 Record Keeping and ECHO Part 4: 4 Managing Expectations Part 5: 5 Reasonable Adjustments Part 6: 6 Children and Young People Part 7: 7 Inappropriate behaviour Part 8: 8 The welfare of staff and inappropriate and disrupti ...

Commission meeting - 25 April 2024 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meeting held on 31 January 2024 Matters arising (attached) Chair and Chief Executive's reports (attached) LGSCO Business Plan 2023-24 (attached) LGSCO Business Plan 2024-25 (attached) Draft annual report 2023-24 Advisory forum update (attached) Quarterly budget monitor ...

Delayed entry for summer-born children This fact sheet is aimed primarily at parents of summer-born children who want to complain to the Ombudsman about a decision by a council or other admission authority to refuse their request to delay their child’s entry to reception until compulsory school age. A summer-born child is one with a birthday between 1 April and 31 August inclusive. Background The ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Contents Part 1: Background Part 2: Awareness and accessibility Part 3: Advocacy, representation and consent Part 4: A model complaint handlin ...

Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 1.Data Protection Part 3: 2. Classification of information Part 4: 3.Core principles behind information security measures Part 5: 4.Staff roles and responsibilities Part 6: 5.Access to and use of IT systems Part 7: 6.Protection of IT as ...

Guidance on remedies Updated: 03 November 2025 Guidance on remedies search Search this content Submit search Contents Part 1: Our role in remedying and preventing future injustice Part 2: Remedies guidance applying to all subjects Part 3: Subject specific guidance - Adult Social Care Part 4: Subject specific guidance - Benefits and taxation Part 5: Subject specific guidance - Children and Educati ...

Ombudsman publishes Annual Report and Accounts 2024-25 The Local Government and Social Care Ombudsman (LGSCO) has presented its Annual Report and Accounts to parliament for the period April 2024 to March 2025. For the second consecutive year, the Ombudsman saw a 15% increase in the number of new complaints registered. During 2024-25, the LGSCO dealt with 22,010 complaints and enquiries. Of the 4, ...

Assessment Manual Contents: Chapter index for Assessment Manual Updated: 05 January 2026 Assessment Manual search Search this content Submit search Part 1 • Glossary GlossaryLast updated: August 2025 AM Assessment Manager AT - Assessment Team ATC - Assessment Team Co-ordinator BinJ - Body in Jurisdiction CAU - Complaints about us (service complaints) DD - Draft decision DIA - Director of Intake a ...

Guide for members responsible for complaints: Effective scrutiny of complaint systems Updated: 06 February 2025 Guide for members responsible for complaints: Effective scrutiny of complaint systems search Search this content Submit search Contents Part 1: Executive summary Part 2: Key points Part 3: The Complaint Handling Code Part 4: The role of Members responsible for complaints Part 5: Who sho ...

Manual for Councils Updated: 09 September 2025 Manual for Councils search Search this content Submit search Contents Part 1: Introduction Part 2: About the Local Government and Social Care Ombudsman Part 3: The Complaint Handling Code and other complaints procedures Part 4: Signposting to the Ombudsman Part 5: The role of the Link Officer Part 6: The Ombudsman’s Processes Part 7: How we make a de ...