Welcome to the Local Government & Social Care Ombudsman We make decisions on complaints about councils or adult care providers in England We can investigate individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other public service organisations. If we decide to investigate, we look at whether organisations have made decisions ...

Guide for statutory officers and senior leaders: Effective oversight of complaint systems Contents: Chapter index for Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Part 12 • Consideration of individ ...

Permanent Local Government and Social Care Ombudsman announced Amerdeep Somal has been named as the preferred candidate for the role of the permanent Local Government and Social Care Ombudsman, taking up the position in January 2024 from the current interim Ombudsman Paul Najsarek. The provisional appointment will be reviewed by the Levelling Up, Housing and Communities Select Committee in Septem ...

Ombudsman issues guidance on care finance decisions The Local Government and Social Care Ombudsman has today issued guidance to councils on the often-complex issue of Deprivation of Capital decisions. Based on lessons from the complaints it receives, the guidance is aimed at financial assessment practitioners in local authorities. It sets out the Ombudsman’s approach to investigating complaints f ...

New Chief Executive for the Local Government and Social Care Ombudsman Julie Odams has been appointed the new Chief Executive Officer of the Local Government and Social Care Ombudsman (LGSCO). Julie has been the Head of Policy and Communications and a member of the LGSCO’s Executive Team for the last two years. She will replace current CEO, Nigel Ellis, following his decision to retire from May 2 ...

Ombudsman issues guidance on homelessness for Disabled people The Local Government and Social Care Ombudsman is issuing its second practical guide for housing officers to help improve services for Disabled people. The latest guide highlights issues Disabled people face when accessing homelessness support services, and the changes local councils can make to improve those services. Issues covered b ...

Complaints about privately arranged adult social care We can investigate complaints about adult social care arranged privately with a care provider, whether paid for with private money or Direct Payments from a council. This fact sheet deals with complaints to care providers about privately arranged adult social care. We have a separate fact sheet for complaints about adult care services generall ...

Interim Local Government and Social Care Ombudsman announced Paul Najsarek Paul Najsarek has been appointed as the interim Local Government and Social Care Ombudsman, following the retirement of current Ombudsman Michael King at the end of the month. With extensive experience in both the Ombudsman’s key jurisdictions in local government and adult social care, Paul has been appointed by the Depart ...

Factsheet for NHS organisations about the Joint Working Team Who we are and what we do The Local Government and Social Care Ombudsman (LGSCO) and Parliamentary and Health Service Ombudsman (PHSO) have a team of investigators who consider complaints for both Ombudsmen. This is the Joint Working Team. We look at complaints that are about both health and social care services where we decide that a j ...

How to register a complaint First make sure you have read and understood our step by step process to making a complaint. Anybody can complain and we are a free service. But you should give the organisation you are complaining about chance to sort out your complaint first. You should go through all stages of the organisation’s complaint process. If you are a councillor or MP, you can help local pe ...