Extra help for children or young people making a complaint If you are a child or young person making a complaint to us we’ll give you extra help. We’ll help you make your complaint to the council if you haven’t done that already, and keep in touch with you regularly while it goes through the complaints procedure. Once we’re in a position to consider your complaint ourselves we’ll give it priority ...

Education We are able to investigate some school related issues in which the local council is usually the responsible body - see subjects below. Academies operate independently of local authorities, and we cannot currently look at complaints about them. You should speak to the academy initially about how to complain. They will provide you with a copy of their complaints procedure. If you have a c ...

Which ombudsman for social housing complaints? The Housing Ombudsman is responsible for all complaints about social housing. This includes complaints about a local authority's (or Arms Length Management Organisation's) relationship as landlord to its tenants or leaseholders. The Housing Ombudsman also looks at complaints about housing associations. The Local Government and Social Care Ombudsman c ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 8 • Joint inve ...

Kent care provider refuses to refund family’s fees A Gravesend care provider has refused to refund fees it charged a family for their relative’s care, despite the Ombudsman saying it should do so. The Local Government and Social Care Ombudsman has asked Priory Mews Healthcare Ltd to refund part of the money it charged a family for a relative’s four-month stay in 2023. However, the provider has re ...

Enforcement of road charging schemes (such as Transport for London’s Congestion Charge and Low Emission Zones) This fact sheet is aimed primarily at people who are unhappy with the way Transport for London (TfL) is dealing with a congestion charge or Low Emission Zone related issue and may be considering making a complaint to the Ombudsman. It also applies to some other schemes such as the Durham ...