Monthly News December 2021 09 Dec 2021 Annual Report details how Ombudsman adapted during the pandemic 09 Dec 2021 Family of disabled boy left without housing adaptations because of council delay 08 Dec 2021 Croydon man not supported properly when he moved to new home 02 Dec 2021 “Strengthening and modernising”: Ombudsman sets out proposals to strengthen public voice

Commissioner and senior staff profiles The Commission Picture Member biography Amerdeep Somal Amerdeep Somal Local Government and Social Care Ombudsman & Chair of the Commission Amerdeep joined us in February 2024, taking on the role of Ombudsman alongside her positions as Board Chair of the Law Society and as a Judge of the Asylum and Immigration Tribunal (not currently sitting). Amerdeep brings ...

Monthly News November 2023 28 Nov 2023 Nursing home fails to provide dignified care to Sandwell woman - Ombudsman 23 Nov 2023 Standing in the way of support – Ombudsman finds councils not doing enough to offer choice for parents 07 Nov 2023 Families in South Gloucestershire being denied the respite support they need - Ombudsman 02 Nov 2023 Council care calculations called into question

Vulnerable South London woman failed by organisations that should have helped A vulnerable young woman trying to overcome severe mental health problems has been put at significant risk of self-harm, after the organisations which should have looked after her failed multiple times to provide specialist aftercare services. The Local Government and Social Care Ombudsman (LGSCO), and Parliamentary and ...

Ombudsman welcomes report aimed at improving local authority SEND decisions The Local Government and Social Care Ombudsman (LGSCO) has welcomed a report looking to improve the quality of local authority decision making for children and young people with special educational needs and disabilities (SEND). The report ,commissioned by the Administrative Justice Council, has researched practical solut ...

Monthly News July 2022 27 Jul 2022 Ombudsman annual review of complaints: the power to change 21 Jul 2022 Vulnerable South London woman failed by organisations that should have helped 14 Jul 2022 Ombudsman investigation finds young Sheffield woman let down by city council 07 Jul 2022 Dorset to improve alternative education provision following Ombudsman investigation 07 Jul 2022 Children being den ...

Vulnerable people face homelessness because some councils ‘still not getting it right’ - Ombudsman For the past five years local councils in England with housing responsibilities have had increased duties to help prevent people from becoming homeless, but despite this some are still struggling to get it right, the Local Government and Social Care Ombudsman (LGSCO) has found. The Homelessness Redu ...

Monthly News September 2019 25 Sep 2019 Motorists could have been denied right to challenge parking tickets in Cherwell 19 Sep 2019 Challenging picture of care complaints played out in Ombudsman’s annual review 12 Sep 2019 Ombudsman criticises Worcestershire County Council’s complaints policy in special educational needs investigation 04 Sep 2019 Staffordshire fails to complete agreed remedy foll ...

Monthly News March 2023 30 Mar 2023 West Northamptonshire failed to provide education for numerous children with SEND 23 Mar 2023 Interim Local Government and Social Care Ombudsman announced 21 Mar 2023 Vulnerable people face homelessness because some councils ‘still not getting it right’ - Ombudsman 16 Mar 2023 Ombudsman tells Suffolk County Council to improve support for children who can’t go t ...

Principles of Good Administrative Practice Contents: Chapter index for Principles of Good Administrative Practice Updated: 10 February 2025 Principles of Good Administrative Practice search Search this content Submit search Part 1 • Foreword Foreword We have the power to publish, after consultation, guidance about good administrative practice for local government. We have done so since 1993 and u ...