Statement of Reasons Manual Contents: Chapter index for Statement of Reasons Manual Updated: 02 April 2025 Statement of Reasons Manual search Search this content Submit search Part 14 • Appendix Two: Procedure for closing personnel & employment decisions Personnel and employment decisions Assistant Ombudsman and Assessment Managers have agreed that when Assessment or Investigation close a case be ...

Dorset care home refuses to refund family despite investigation finding serious issues with care provided. A Lyme Regis nursing home has refused to agree to a Local Government and Social Care Ombudsman’s recommended remedy for a family, despite an investigation finding it provided care that amounted to “acts of neglect”. Farrington Care Ltd, the owners of Lyme Regis Nursing Home in Pound Road, ha ...

Complaints about English social care increasingly due to funding constraints The cost of providing care has become an increasingly common theme in the complaints made to the Local Government and Social Care Ombudsman over the past year. Highlighted in its Annual Review of Adult Social Care, which covers both council and independent care complaints, the Ombudsman said it is seeing more cases where ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 5 • A rights-b ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 14 May 2025 Manual for Councils search Search this content Submit search Part 1 • Introduction Last updated: May 2025 Introduction For over 50 years we have worked with local authorities to ensure that complaints from the public are dealt with in the right way, at the right time, and in the right place. Although the matt ...

Mapping the changes – Ombudsman issues annual review of complaints Ombudsman data about every local authority in England is now available at the click of a button. The Local Government and Social Care Ombudsman has launched its annual review of local government complaints for 2018-19, and with it an innovative, interactive map to make each council’s information easily available. The report shows ...

Ombudsman stats show stark reality of life in England in 2023 The Ombudsman’s annual complaints statistics once again back up the harsh realities many people face in key areas of their lives – how their children are educated, how elderly relatives are cared for, and the houses they call home. Now in its tenth year, the Local Government and Social Care Ombudsman’s annual review of complaints offer ...

Guide for statutory officers and senior leaders: Effective oversight of complaint systems Contents: Chapter index for Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Part 5 • Effective complaints syst ...

Principles of Good Administrative Practice Contents: Chapter index for Principles of Good Administrative Practice Updated: 10 February 2025 Principles of Good Administrative Practice search Search this content Submit search Part 3 • Being citizen focused Principles Ensuring people can access services easily, including those needing reasonable adjustments. Informing people who use services what th ...

Councils' performance See our council performance map where you can search complaint statistics for every English local authority Assessing your council's performance has become easier Try our new interactive map to find local authority performance data Explore See our video to find out more about it: You can watch this video on the Vimeo website to make it easier to view when using high zoom lev ...