Housing We deal with complaints about most council housing services other than social housing. This includes homelessness, housing allocations, housing benefit and home improvement services. The Housing Ombudsman deals with complaints about social housing, including councils' role as social landlords. See guidance on specific types of complaint below.

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Monthly News December 2019 20 Dec 2019 Care home owners refuse to refund family despite investigation finding mother was neglected 19 Dec 2019 Rochdale council’s legal challenge rejected and it must now consider Ombudsman's recommendations 16 Dec 2019 Derbyshire County Council to make wholescale review of services following woman’s “avoidable” death

Monthly News May 2023 31 May 2023 Ombudsman issues guide on temporary accommodation for homeless people 18 May 2023 Council asked to repay father’s nursery fees following ombudsman investigation 11 May 2023 Councils reminded of duties to investigate renters’ housing concerns 03 May 2023 Billing confusion prompts Barnet bailiff action

Monthly News May 2025 28 May 2025 Ombudsman and Enforcement Conduct Board sign agreement 21 May 2025 Ombudsman complaints data issued today 15 May 2025 Halton did not do enough to help homeless domestic abuse survivor 08 May 2025 Council should have better oversight of nurseries providing free places, Ombudsman says

Monthly News April 2025 17 Apr 2025 Hounslow refusing “to do right” by homeless pregnant woman it failed 10 Apr 2025 Hackney to review rejected Blue Badge applications from past 16 months following Ombudsman investigation 03 Apr 2025 Council to apologise to Southend mother for not considering her needs as a carer

Councils not doing enough to help victims of antisocial behaviour, Ombudsman says People are suffering antisocial behaviour because councils are not thinking comprehensively about how they can tackle it, the Local Government and Social Care Ombudsman (LGSCO) has said. Local councils across England have a broad range of tools available to them to tackle ASB, but all too often the Ombudsman has fou ...

Monthly News June 2022 30 Jun 2022 Suffolk girl with special educational needs left without vital therapy 23 Jun 2022 Croydon council to review how it looks after overcrowded families following Ombudsman report 16 Jun 2022 Popular Surrey school to rehear place appeal following Ombudsman investigation 08 Jun 2022 Worcestershire stroke survivor left without support she needed

Monthly News February 2019 28 Feb 2019 Autistic teen forced to move schools because of lack of resources 21 Feb 2019 Reading care workers late getting medical attention for vulnerable woman 15 Feb 2019 Motorist not caused injustice by toll bridge charges 07 Feb 2019 East Riding council did not do enough to protect toddler from harm

Monthly News August 2022 25 Aug 2022 Ombudsman issues guidance on care finance decisions 18 Aug 2022 Ribble Valley had no policy on supporting disabled people to use its services 11 Aug 2022 Hampshire council did not arrange transport for boy with special needs in time 04 Aug 2022 Liverpool criticised by Ombudsman for failing disabled teenage siblings