Are children’s voices being heard? Two Ombudsman reports highlight issues councils face dealing with statutory process Is the Children’s statutory complaints process working to support the very children it is designed to help? The Local Government and Social Care Ombudsman is calling for the statutory complaints process for cases involving children to be urgently reviewed, following the publicati ...

Monthly News September 2019 25 Sep 2019 Motorists could have been denied right to challenge parking tickets in Cherwell 19 Sep 2019 Challenging picture of care complaints played out in Ombudsman’s annual review 12 Sep 2019 Ombudsman criticises Worcestershire County Council’s complaints policy in special educational needs investigation 04 Sep 2019 Staffordshire fails to complete agreed remedy foll ...

Monthly News March 2023 30 Mar 2023 West Northamptonshire failed to provide education for numerous children with SEND 23 Mar 2023 Interim Local Government and Social Care Ombudsman announced 21 Mar 2023 Vulnerable people face homelessness because some councils ‘still not getting it right’ - Ombudsman 16 Mar 2023 Ombudsman tells Suffolk County Council to improve support for children who can’t go t ...

LGSCO & HOS Joint working operating procedure Overview The Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman Service (HOS) are committed to working together where there is a strong overlap on housing issues. The LGSCO investigates complaints about most council services while the HOS investigates complaints and resolves disputes involving the tenants and leaseholders of ...

Monthly News August 2023 23 Aug 2023 Vulnerable people’s drug prescriptions to be reviewed following Ombudsman investigation 16 Aug 2023 Councils not doing enough to help victims of antisocial behaviour, Ombudsman says 09 Aug 2023 Gloucester business owners’ headache following council lack of action 08 Aug 2023 Ombudsman welcomes report aimed at improving local authority SEND decisions 07 Aug 202 ...

Monthly News September 2023 28 Sep 2023 Ombudsman offices open joint consultation on Complaint Handling Code ahead of statutory requirements 25 Sep 2023 Amplify the vulnerable and voiceless, Ombudsman says 21 Sep 2023 Council fails to respond to restaurant nuisance complaints 08 Sep 2023 Yorkshire man with dementia left unsupported in hotel for too long 07 Sep 2023 Hundreds of rejected freedom pa ...

Ombudsman considers everyday human rights in new report Councils need to treat the people they serve with fairness, respect and dignity – as a new Ombudsman report shares how people’s basic human rights have been infringed when receiving public services in England. Out today, the new report by the Local Government and Social Care Ombudsman ‘Equal Justice’ explores a catalogue of cases where peopl ...

Social Care Ombudsman publishes complaints figures for 2023-24 The Local Government and Social Care Ombudsman is reiterating its call for care providers to be required to tell people about its service, after highlighting the relatively small number of cases it deals with about the independent sector. In its Annual Review of Adult Social Care Complaints 2023-24, the number of complaints about priv ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 9 • Putting th ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 6 • Prematurity Prematurity The complaints procedure for councils and NHS organisations is set out in the Local Authority Social Services and NHS Complaints (England) Regulations 2009. The provisions of the regulations mean that anyone ...