Social Care Ombudsman publishes complaints figures for 2023-24 The Local Government and Social Care Ombudsman is reiterating its call for care providers to be required to tell people about its service, after highlighting the relatively small number of cases it deals with about the independent sector. In its Annual Review of Adult Social Care Complaints 2023-24, the number of complaints about priv ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 09 April 2025 Joint Working Manual search Search this content Submit search Part 6 • Prematurity Prematurity The complaints procedure for councils and NHS organisations is set out in the Local Authority Social Services and NHS Complaints (England) Regulations 2009. The provisions of the regulations mean that anyone who ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 9 • Putting th ...

Monthly News June 2023 23 Jun 2023 Assistant Ombudsman wins award for Human Rights and Equalities work 22 Jun 2023 Ombudsman criticises Ealing council for leaving family in flat with faulty windows 19 Jun 2023 Former Ombudsman honoured by King 15 Jun 2023 Leicester care provider refuses to pay remedy to former resident 14 Jun 2023 Stockton-on-Tees to improve its education transport policy for you ...

Monthly News July 2024 31 Jul 2024 Ombudsman issues practical guidance to council housing officers 31 Jul 2024 Homeless Lewisham mother placed in mouldy accommodation near to her abuser – Ombudsman reports 24 Jul 2024 Councils compounding residents’ concerns by failing to deliver improvements on time 18 Jul 2024 Councils and NHS need to work more closely to improve local care 11 Jul 2024 Kent car ...

Monthly News November 2024 28 Nov 2024 Care homes reminded about clarity of contracts following Ombudsman investigation 21 Nov 2024 Ombudsman highlights priorities to improve public services over next three years 19 Nov 2024 Worcestershire failed looked after child with special needs because of “bewildering” lack of basic knowledge 13 Nov 2024 Leicester City Council refuses to pay Ombudsman remed ...

Monthly News February 2025 28 Feb 2025 Ombudsman responds to NAO report on sustainability of local government finances 27 Feb 2025 Nearly 60% of eligible Tameside children waited more than eight months for education support plan update, Ombudsman reports 20 Feb 2025 “Just who is left to fight their corner?” – Ombudsman launches report on fostering for councils 12 Feb 2025 Judge upholds Ombudsman’ ...

Monthly News July 2019 31 Jul 2019 Mapping the changes – Ombudsman issues annual review of complaints 25 Jul 2019 Oxfordshire teen left out of school for 14 months because of council delay 25 Jul 2019 Ombudsman report highlights gaps in Special Educational Needs system 18 Jul 2019 Be clear about visits to home-schooled children says Ombudsman 18 Jul 2019 Autistic man had no schooling due to counc ...

Extra help for children or young people making a complaint If you are a child or young person making a complaint to us we’ll give you extra help. We’ll help you make your complaint to the council if you haven’t done that already, and keep in touch with you regularly while it goes through the complaints procedure. Once we’re in a position to consider your complaint ourselves we’ll give it priority ...

Education We are able to investigate some school related issues in which the local council is usually the responsible body - see subjects below. Academies operate independently of local authorities, and we cannot currently look at complaints about them. You should speak to the academy initially about how to complain. They will provide you with a copy of their complaints procedure. If you have a c ...