Welcome to the Local Government & Social Care Ombudsman We make decisions on complaints about councils or adult care providers in England We can investigate individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other public service organisations. If we decide to investigate, we look at whether organisations have made decisions ...

Cyber security incident affecting three London boroughs Updated: 26 January 2026 We have reopened our service to people wanting to complain about the London boroughs affected by the recent cyber security incident. These councils were were: Westminster City Council Royal Borough of Kensington and Chelsea

Housing We deal with complaints about most council housing services other than social housing. This includes homelessness, housing allocations, housing benefit and home improvement services. The Housing Ombudsman deals with complaints about social housing, including councils' role as social landlords. See guidance on specific types of complaint below.

Councils not doing enough to help victims of antisocial behaviour, Ombudsman says People are suffering antisocial behaviour because councils are not thinking comprehensively about how they can tackle it, the Local Government and Social Care Ombudsman (LGSCO) has said. Local councils across England have a broad range of tools available to them to tackle ASB, but all too often the Ombudsman has fou ...

Find local authority performance data Map of local and county council boundaries Enter a local authority name Start typing the name of a local authority to see suggestions in the map. ON OFF Show County Councils Explore data for former councils not available on the map by accessing our dedicated archive.

Monthly News May 2025 28 May 2025 Ombudsman and Enforcement Conduct Board sign agreement 21 May 2025 Ombudsman complaints data issued today 15 May 2025 Halton did not do enough to help homeless domestic abuse survivor 08 May 2025 Council should have better oversight of nurseries providing free places, Ombudsman says

Monthly News May 2023 31 May 2023 Ombudsman issues guide on temporary accommodation for homeless people 18 May 2023 Council asked to repay father’s nursery fees following ombudsman investigation 11 May 2023 Councils reminded of duties to investigate renters’ housing concerns 03 May 2023 Billing confusion prompts Barnet bailiff action

Monthly News December 2019 20 Dec 2019 Care home owners refuse to refund family despite investigation finding mother was neglected 19 Dec 2019 Rochdale council’s legal challenge rejected and it must now consider Ombudsman's recommendations 16 Dec 2019 Derbyshire County Council to make wholescale review of services following woman’s “avoidable” death

Monthly News April 2025 17 Apr 2025 Hounslow refusing “to do right” by homeless pregnant woman it failed 10 Apr 2025 Hackney to review rejected Blue Badge applications from past 16 months following Ombudsman investigation 03 Apr 2025 Council to apologise to Southend mother for not considering her needs as a carer

Commissioner and senior staff profiles The Commission Picture Member biography Amerdeep Clarke (formerly Somal) Amerdeep Clarke (formerly Somal) Local Government and Social Care Ombudsman & Chair of the Commission Amerdeep joined us in February 2024, taking on the role of Ombudsman alongside her positions as Board Chair of the Law Society and as a Judge of the Asylum and Immigration Tribunal (not ...