Monthly News November 2023 28 Nov 2023 Nursing home fails to provide dignified care to Sandwell woman - Ombudsman 23 Nov 2023 Standing in the way of support – Ombudsman finds councils not doing enough to offer choice for parents 07 Nov 2023 Families in South Gloucestershire being denied the respite support they need - Ombudsman 02 Nov 2023 Council care calculations called into question

Monthly News July 2022 27 Jul 2022 Ombudsman annual review of complaints: the power to change 21 Jul 2022 Vulnerable South London woman failed by organisations that should have helped 14 Jul 2022 Ombudsman investigation finds young Sheffield woman let down by city council 07 Jul 2022 Dorset to improve alternative education provision following Ombudsman investigation 07 Jul 2022 Children being den ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 6 • A model re ...

Principles of Good Administrative Practice Contents: Chapter index for Principles of Good Administrative Practice Updated: 10 February 2025 Principles of Good Administrative Practice search Search this content Submit search Part 1 • Foreword Foreword We have the power to publish, after consultation, guidance about good administrative practice for local government. We have done so since 1993 and u ...

Monthly News September 2019 25 Sep 2019 Motorists could have been denied right to challenge parking tickets in Cherwell 19 Sep 2019 Challenging picture of care complaints played out in Ombudsman’s annual review 12 Sep 2019 Ombudsman criticises Worcestershire County Council’s complaints policy in special educational needs investigation 04 Sep 2019 Staffordshire fails to complete agreed remedy foll ...

Monthly News March 2023 30 Mar 2023 West Northamptonshire failed to provide education for numerous children with SEND 23 Mar 2023 Interim Local Government and Social Care Ombudsman announced 21 Mar 2023 Vulnerable people face homelessness because some councils ‘still not getting it right’ - Ombudsman 16 Mar 2023 Ombudsman tells Suffolk County Council to improve support for children who can’t go t ...

LGSCO & HOS Joint working operating procedure Overview The Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman Service (HOS) are committed to working together where there is a strong overlap on housing issues. The LGSCO investigates complaints about most council services while the HOS investigates complaints and resolves disputes involving the tenants and leaseholders of ...

Monthly News August 2023 23 Aug 2023 Vulnerable people’s drug prescriptions to be reviewed following Ombudsman investigation 16 Aug 2023 Councils not doing enough to help victims of antisocial behaviour, Ombudsman says 09 Aug 2023 Gloucester business owners’ headache following council lack of action 08 Aug 2023 Ombudsman welcomes report aimed at improving local authority SEND decisions 07 Aug 202 ...

Monthly News September 2023 28 Sep 2023 Ombudsman offices open joint consultation on Complaint Handling Code ahead of statutory requirements 25 Sep 2023 Amplify the vulnerable and voiceless, Ombudsman says 21 Sep 2023 Council fails to respond to restaurant nuisance complaints 08 Sep 2023 Yorkshire man with dementia left unsupported in hotel for too long 07 Sep 2023 Hundreds of rejected freedom pa ...

Ombudsman considers everyday human rights in new report Councils need to treat the people they serve with fairness, respect and dignity – as a new Ombudsman report shares how people’s basic human rights have been infringed when receiving public services in England. Out today, the new report by the Local Government and Social Care Ombudsman ‘Equal Justice’ explores a catalogue of cases where peopl ...