Woman left to die alone in Surrey care home An elderly woman was left to die alone by Surrey care home staff while her daughter was waiting in a nearby room, the Local Government and Social Care Ombudsman has found. The woman’s daughter complained she had been called too late to the care home Surrey County Council commissioned for her mother when her mother’s condition deteriorated in August 2019 ...

Statement of Reasons Manual Contents: Chapter index for Statement of Reasons Manual Updated: 02 April 2025 Statement of Reasons Manual search Search this content Submit search Part 8 • 8. How to refer to people and organisations (third parties) in decision statements The Information Commissioner has produced detailed guidance about the issues to be considered when publishing information to ensure ...

Moving traffic offences This fact sheet is aimed primarily at people who have concerns about a penalty charge notice (PCN) issued by enforcing authorities and who may be considering making a complaint to the Ombudsman. I have received a penalty charge notice for a moving traffic offence. Can the Ombudsman help me? Transport for London (TfL) and councils both inside and outside London may enforce ...

“Just who is left to fight their corner?” – Ombudsman launches report on fostering for councils When ‘Amie’ left care, her local council did not look into her claim that she suffered abuse while living with foster carers properly. This is just one of the cases highlighted in today’s Local Government and Social Care Ombudsman report about fostering in England which demonstrates what can and has go ...

Statement of Reasons Manual Contents: Chapter index for Statement of Reasons Manual Updated: 02 April 2025 Statement of Reasons Manual search Search this content Submit search Part 17 • Appendix Five: Guidance for investigators on gender neutral decision statements What do we mean by a gender neutral decision statement? A gender neutral decision statement is one where the gender of the complainan ...

Commissioner and senior staff profiles The Commission Picture Member biography Amerdeep Somal Amerdeep Somal Local Government and Social Care Ombudsman & Chair of the Commission Amerdeep joined us in February 2024, taking on the role of Ombudsman alongside her positions as Board Chair of the Law Society and as a Judge of the Asylum and Immigration Tribunal (not currently sitting). Amerdeep brings ...

Monthly News January 2022 19 Jan 2022 Councillor’s decision to put brakes on housing development flawed, says Ombudsman 13 Jan 2022 London council set to learn from how it handled COVID business grants

Monthly News March 2024 21 Mar 2024 Bromsgrove care provider fails to show how it has complied with Ombudsman recommendations 14 Mar 2024 Man left street homeless after council failed to recognise domestic abuse

Monthly News September 2024 26 Sep 2024 Social Care Ombudsman publishes complaints figures for 2023-24 05 Sep 2024 Pregnant woman turned away after Ealing council uses outdated definition of domestic abuse, Ombudsman says

Councillors considered wrong Ombudsman report Councillors in West Sussex have been asked to revisit an Ombudsman’s decision, after they considered the wrong version of a critical report at a council meeting. The Local Government and Social Care Ombudsman issued an investigation report about the way the council handled a complaint about the education it provided to a girl who was out of school. In ...