Personnel and employment problems This fact sheet is aimed primarily at council employees who have an employment-related problem and may be considering making a complaint to the Ombudsman. I have a problem about employment with the council. Can the Ombudsman help me? In most cases the law says we cannot investigate matters relating to action taken in respect of appointments, removals, pay, discip ...

Memorial safety in cemeteries This fact sheet is aimed primarily at people who believe that there has been some fault in the way the council has gone about laying memorials flat and may be considering making a complaint to the Ombudsman. When I made my yearly visit to my mother's grave I was shocked to find the memorial laid flat and a notice telling me to contact the council. Can the Ombudsman h ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 4 • Common Issues and Learning Points: Maintaining responsibility for commi ...

Cornish boy left without proper education for year because of lack of joined-up approach by council A Cornish boy with special educational needs, who was excluded from his primary school because of behavioural problems, missed out on full-time education for 12 months, a Local Government and Social Care Ombudsman investigation has found. The Ombudsman’s investigation found Cornwall Council did not ...

Council delays leave disabled woman in unsuitable temporary accommodation for too long A disabled woman, who had previously been sleeping rough in an airport, spent too long in temporary fourth floor accommodation provided by the Royal Borough of Kensington and Chelsea, the Local Government and Social Care Ombudsman has found. The woman, who had previously had a stroke, had been diagnosed with se ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 4 • Common Issues and Learning Points: Maintaining responsibility for commi ...

Ombudsman finds multiple failures with Richmond children’s services provider The Local Government and Social Care Ombudsman has strongly criticised Richmond council’s children’s service provider, Achieving for Children, for not effectively supporting children with Special Educational Needs and Disabilities (SEND). The Ombudsman has uncovered evidence of children missing out on support and educati ...

Council places woman and autistic son in flat below nuisance neighbour A mother and her autistic son were caused severe distress after they were placed in temporary accommodation below a neighbour who had previous warnings for anti-social behaviour, the Local Government and Social Care Ombudsman has found. The Ombudsman’s investigation found they were placed in the unsuitable accommodation by Bri ...

Croydon woman’s back broken by home-help device when council withdrew care funding A Croydon woman fractured her spine using a bed turning aid the NHS installed. The council thought this could replace paid care workers for overnight care, the Local Government and Social Care Ombudsman has found. Croydon council withdrew funding for the woman’s night-time care. The NHS instead installed a turning ...

Council did not do enough to help woman abused by neighbour A Luton woman was verbally abused and harassed by her neighbours – and her local council did not do enough when she called on it to help, the Local Government and Social Care Ombudsman has found. The woman, who lives alone in her privately-owned home, is vulnerable because of her age and chronic medical conditions, which affect both her ...