Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 17 March 2025 Guidance on remedies search Search this content Submit search Part 10 • Subject specific guidance - Corporate and other remedy examples The ‘corporate and other’ subject category covers a very wide range of council services – from leisure and cultural services, member standards complaints, coroners and al ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 6 • Common Issues and Learning Points: Day-to-day decision making Introduct ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 6 • Common Issues and Learning Points: Day-to-day decision making Introduct ...

Backlog of noise complaints uncovered during Ombudsman investigation An Ombudsman investigation into a woman’s noise complaint has revealed a backlog of hundreds of complaints at Calderdale council. The woman complained to the council during the COVID-19 pandemic about noise nuisance and waste build-up on a neighbouring property. She said she and her partner had suffered unbearable noise and vibr ...

Ombudsman issues rare further report into council’s failings The Local Government and Social Care Ombudsman has criticised the Council of the Isles of Scilly for failing to comply with recommendations made in an earlier report. The report, originally issued in August 2017 but not published because of fears the family might be identified, found the council at fault and the Ombudsman recommended it ...

Kent teen left to live in tent during Covid crisis A Kent teenager was left to sofa surf and live in a tent for almost two months by Medway Council during the COVID-19 pandemic after his family was left homeless, the Local Government and Social Care Ombudsman has found. The Ombudsman found the council missed at least five opportunities to house the teenager and his mother during the summer of 202 ...

Somerset council fails to inform agencies when mother removes her children from the UK without father’s consent A council which failed to alert border agencies when a mother took her children to Australia without their father’s consent, has been asked by the Local Government Ombudsman (LGO) to pay the father’s expenses to return them. Somerset County Council first became aware of the family when ...

Nuisance from smells This fact sheet is aimed primarily at people who have concerns that the council is not taking action about the nuisance from smells they are experiencing and may be considering making a complaint to the Ombudsman. Organisations the Ombudsman can look at We hold councils to account for services they pay other organisations, including private companies, to carry out on their be ...

Family of seven left to live in one bedroom flat by Bromley council Bromley council has agreed to pay a family £6,000 after it did not do enough to help them when they were threatened with homelessness, following a Local Government and Social Care Ombudsman investigation. The family had been given an eviction notice by their landlord in July 2019, and the council accepted it had a duty to the fam ...

Councils that conduct needs assessments This fact sheet is aimed primarily at people and their carers who have problems concerning needs assessments and may be considering making a complaint to the Ombudsman. I am unhappy about the way in which the council has carried out my needs assessment. Can the Ombudsman help me? In some cases, yes. We cannot question the merits of decisions, or professiona ...