Memorial safety in cemeteries This fact sheet is aimed primarily at people who believe that there has been some fault in the way the council has gone about laying memorials flat and may be considering making a complaint to the Ombudsman. When I made my yearly visit to my mother's grave I was shocked to find the memorial laid flat and a notice telling me to contact the council. Can the Ombudsman h ...

Dudley council to refund care home fees following Ombudsman investigation Dudley council has agreed to refund care home top-up fees for concerned families whose relatives were not offered an affordable placement, because of a Local Government and Social Care Ombudsman investigation. The agreement has come following a complaint from a man about care home top-up fees he paid for his mother’s care. ...

Family of seven left to live in one bedroom flat by Bromley council Bromley council has agreed to pay a family £6,000 after it did not do enough to help them when they were threatened with homelessness, following a Local Government and Social Care Ombudsman investigation. The family had been given an eviction notice by their landlord in July 2019, and the council accepted it had a duty to the fam ...

Planning enforcement This fact sheet is aimed primarily at people who believe the council should be taking enforcement action against a nearby development and may be considering making a complaint to the Ombudsman. I think there has been a breach of planning control near my property and the council has not taken enforcement action. Can the Ombudsman help me? Yes. We usually investigate complaints ...

Leicestershire County Council to reimburse mother’s school transport costs following Ombudsman investigation Leicestershire County Council has agreed to refund a mother’s school transport costs after the Local Government and Social Care Ombudsman found flaws in the way it handled her application. The mother had appealed an unsuccessful application for school transport costs for her teenage son, w ...

Redbridge council continues to fail man with severe learning disability The Local Government and Social Care Ombudsman is this week issuing two separate reports into the way London Borough of Redbridge has failed the family of a 20 year old man with Special Educational Needs. In a rare move, the Ombudsman is publishing the two reports on the same day to highlight the repeated problems the family ...

Family of disabled boy left without housing adaptations because of council delay Haringey council took so long to complete adaptations to a disabled boy’s home that he had outgrown the proposals, a Local Government and Social Care Ombudsman investigation has heard. The boy, who has severe disabilities, was initially assessed as needing the adaptations in 2015 which included a through floor lift, ...

East Riding council did not do enough to protect toddler from harm A toddler was left with life-long injuries after East Riding of Yorkshire Council missed opportunities to protect him from his mother’s violent partner, a Local Government and Social Care Ombudsman investigation has found. The case was brought to the Ombudsman by the boy’s father and grandmother, after a council investigation, whi ...

Monthly News November 2021 25 Nov 2021 Ombudsman issues guidance to help domestic abuse survivors 17 Nov 2021 Northumberland council asked to look again at man’s disability expenses 17 Nov 2021 Staffordshire council missed multiple deadlines reviewing girl’s special needs plans 11 Nov 2021 Birmingham bins not returned because of council squabble 11 Nov 2021 Council did not do enough to help woman ...

Monthly News August 2020 27 Aug 2020 London man has to give up job after council houses him in Birmingham 20 Aug 2020 City council to amend school transport policy following Ombudsman investigation 13 Aug 2020 London council reviews Blue Badge assessment process following Ombudsman complaint 13 Aug 2020 Council agrees to address its lack of suitable school transport for children with Special Need ...