Yearly News 2021 09 Dec 2021 Annual Report details how Ombudsman adapted during the pandemic 09 Dec 2021 Family of disabled boy left without housing adaptations because of council delay 08 Dec 2021 Croydon man not supported properly when he moved to new home 02 Dec 2021 “Strengthening and modernising”: Ombudsman sets out proposals to strengthen public voice 25 Nov 2021 Ombudsman issues guidance t ...

Family’s care bill soars without warning because of poor council information North Yorkshire County Council has been criticised by the Local Government and Social Care Ombudsman after a family’s care bill leapt from hundreds to thousands of pounds a month without notice. The way the council communicated the change to the woman and her daughter came under the Ombudsman’s scrutiny after they compla ...

Councils' care of 'looked after' children This fact sheet is aimed primarily at parents and young people who have concerns about the way a child or young person is being cared for by the local authority and may be considering making a complaint to the Ombudsman. The council is not looking after a child in its care properly. Can the Ombudsman help? In many cases, yes. A child may be ‘looked after’ ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 8 • Common Issues and Learning Points: Complaint Handling Introduction Coun ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 8 • Common Issues and Learning Points: Complaint Handling Introduction Coun ...

Council fails to provide family with respite care for too long, ombudsman says Redcar and Cleveland Council failed to provide respite care for the family of a boy with complex special educational needs which include Autism, the Local Government and Social Care Ombudsman has found. The mother of the boy, who herself has Autism and other medical conditions, complained that the council failed to pro ...

Ribble Valley had no policy on supporting disabled people to use its services A Lancashire authority was more than a decade late in setting out how it makes adjustments to its services for disabled people, an investigation by the Local Government and Social Care Ombudsman has found. Following a complaint to the Ombudsman in April 2021, Ribble Valley Borough Council agreed to the Ombudsman’s recom ...

Ombudsman raps council for taking too long to change care home charging policy A Lincolnshire family has been forced to complain to the Local Government and Social Care Ombudsman for the second time about the way a relative’s care home fees were charged because the county council failed to improve its policies quickly enough. The woman had already complained to the Ombudsman in 2017 after the cou ...

Halton did not do enough to help homeless domestic abuse survivor Halton Borough Council did not do enough to help a man who approached it for help when he became homeless because of domestic abuse, the Local Government and Social Care Ombudsman has found. Instead, it closed his case without telling him why or giving him the chance to appeal the decision. The man first approached the council for ...

Barnet council fails to follow up on community centre noise complaint Barnet council has been told to carry out more monitoring of excessive noise at a community centre in the borough following a second investigation by the Local Government and Social Care Ombudsman. A neighbour of the community centre complained the London Borough of Barnet had not taken the action it promised following the Ombu ...