Council to look again at summer-born children’s school start date requests Leeds City Council failed to follow guidance on summer-born admissions when deciding when an August-born girl could start school, the Local Government and Social Care Ombudsman has found. The Ombudsman heard the girl’s mother had applied to postpone her daughter’s school start last year, because she felt it was not in her ...

Council asked to repay father’s nursery fees following ombudsman investigation Royal Borough of Windsor and Maidenhead Council has been asked to partially reimburse the fees a father paid while his daughter was receiving free nursery care, after the Ombudsman found it did not ensure a company was providing transparent invoices. The child attended nursery, with some of the hours being paid for by ...

Cornwall Council stopped payments for disabled woman’s care without organising alternative A Cornish woman was left without the support she needed after the council told her she could not pay her daughter to care for her, the Local Government and Social Care Ombudsman said. The woman, who has significant and complex needs, had been using her direct payments to pay her daughter to provide care for ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 03 November 2025 Guidance on remedies search Search this content Submit search Part 10 • Subject specific guidance - Corporate and other remedy examples The ‘corporate and other’ subject category covers a very wide range of council services – from leisure and cultural services, member standards complaints, coroners and ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 6 • Common Issues and Learning Points: Day-to-day decision making Introduct ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 6 • Common Issues and Learning Points: Day-to-day decision making Introduct ...

Backlog of noise complaints uncovered during Ombudsman investigation An Ombudsman investigation into a woman’s noise complaint has revealed a backlog of hundreds of complaints at Calderdale council. The woman complained to the council during the COVID-19 pandemic about noise nuisance and waste build-up on a neighbouring property. She said she and her partner had suffered unbearable noise and vibr ...

Ombudsman issues rare further report into council’s failings The Local Government and Social Care Ombudsman has criticised the Council of the Isles of Scilly for failing to comply with recommendations made in an earlier report. The report, originally issued in August 2017 but not published because of fears the family might be identified, found the council at fault and the Ombudsman recommended it ...

Kent teen left to live in tent during Covid crisis A Kent teenager was left to sofa surf and live in a tent for almost two months by Medway Council during the COVID-19 pandemic after his family was left homeless, the Local Government and Social Care Ombudsman has found. The Ombudsman found the council missed at least five opportunities to house the teenager and his mother during the summer of 202 ...

Somerset council fails to inform agencies when mother removes her children from the UK without father’s consent A council which failed to alert border agencies when a mother took her children to Australia without their father’s consent, has been asked by the Local Government Ombudsman (LGO) to pay the father’s expenses to return them. Somerset County Council first became aware of the family when ...