Tower Hamlets to review housing register applications following Ombudsman investigation London Borough of Tower Hamlets has agreed to review the way it allocates properties after the Local Government and Social Care Ombudsman uncovered it had a long backlog in processing applications to join its housing register. The discovery came when the Ombudsman investigated how the council handled an applic ...

Monthly News April 2019 25 Apr 2019 Cornwall Council takes more than a decade to decide village green application 17 Apr 2019 London council and care home amend policies after giving confusing information about fees 11 Apr 2019 Homeless family left in damp and cockroach-infested properties by London council 11 Apr 2019 Council delays leave disabled woman in unsuitable temporary accommodation for ...

Ombudsman investigation finds Brentwood gatekeeping homelessness applications A Local Government and Social Care Ombudsman investigation has found Brentwood council has been gatekeeping access to its homelessness services when people approach it for help. Following an investigation into a complaint, the Ombudsman has raised concerns with the way the council assessed homeless applications, includi ...

Council makes serious unsubstantiated allegations about asylum seeker during Ombudsman investigation Sandwell council refused to let a vulnerable mother have her representative present at an important meeting – and made serious and unsubstantiated allegations about both of them during an investigation by the Local Government and Social Care Ombudsman. The mother, who was claiming asylum, lived wi ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Homelessness applications This fact sheet is aimed primarily at people who are, or may become, homeless and may be considering making a complaint to the Ombudsman. I am homeless or will become homeless soon and the council is not dealing with my application properly. Can the Ombudsman help me? Yes in some circumstances. We can consider your complaint if you have told a council you are homeless or ...

Libraries This fact sheet is aimed primarily at people who are unhappy with issues about the way the council is administering its library services and may be considering making a complaint to the Ombudsman. I think there is something wrong in the way the council is providing the library service in my area. Can the Ombudsman help me? Yes, in certain circumstances. Your local council is responsible ...

Your neighbour's planning application This fact sheet is aimed primarily at people who have concerns about the council approving a neighbour’s planning application and may be considering making a complaint to the Ombudsman. I am unhappy about the council’s decision to grant planning permission to my neighbour. Can the Ombudsman help me? Yes, in some circumstances. The law doesn’t allow you to app ...

Homeless Lincolnshire man left to sleep in car because of council failings A Lincolnshire man had to sleep in his car because South Kesteven District Council did not do enough to help him, when he told it he was homeless. The man, who has mental and physical health issues, applied to the council as homeless at the start of 2024. He told the council about his medical issues and said he was sleepin ...