Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 8 • Common Issues and Learning Points: Complaint Handling Introduction Coun ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 8 • Common Issues and Learning Points: Complaint Handling Introduction Coun ...

Ombudsman raps council for taking too long to change care home charging policy A Lincolnshire family has been forced to complain to the Local Government and Social Care Ombudsman for the second time about the way a relative’s care home fees were charged because the county council failed to improve its policies quickly enough. The woman had already complained to the Ombudsman in 2017 after the cou ...

Council fails to provide family with respite care for too long, ombudsman says Redcar and Cleveland Council failed to provide respite care for the family of a boy with complex special educational needs which include Autism, the Local Government and Social Care Ombudsman has found. The mother of the boy, who herself has Autism and other medical conditions, complained that the council failed to pro ...

Ribble Valley had no policy on supporting disabled people to use its services A Lancashire authority was more than a decade late in setting out how it makes adjustments to its services for disabled people, an investigation by the Local Government and Social Care Ombudsman has found. Following a complaint to the Ombudsman in April 2021, Ribble Valley Borough Council agreed to the Ombudsman’s recom ...

Halton did not do enough to help homeless domestic abuse survivor Halton Borough Council did not do enough to help a man who approached it for help when he became homeless because of domestic abuse, the Local Government and Social Care Ombudsman has found. Instead, it closed his case without telling him why or giving him the chance to appeal the decision. The man first approached the council for ...

Suffolk to apologise to family for failing to educate girl for 18 months Suffolk County Council has not done enough to provide an education to a young girl with special educational needs, the Local Government and Social Care Ombudsman has found. The Ombudsman’s investigation found the council failed to provide alternative education to the girl, who has autism, between March 2022 and September 202 ...

Councils that arrange and fund residential care placements This fact sheet is aimed mainly at people who are having problems with their own, or a relative's, residential care and may be thinking about complaining to the Ombudsman. I am unhappy about the way the council has assessed my care needs and organised residential care for me. Can the Ombudsman help me? Sometimes, yes. The Ombudsman cannot ...

Derelict properties This fact sheet is aimed primarily at people who cannot get the council to take action about nearby derelict properties and may be considering making a complaint to the Ombudsman. There is a dangerous and unsightly derelict building nearby and the council has done nothing about it. Can the Ombudsman help me? Yes, in some circumstances. If you believe that the council did somet ...

Clarity for councils about way Ombudsman will investigate financial assessment complaints Councils can now be clear about the way the Local Government and Social Care Ombudsman will investigate complaints about financial assessments involving personal injury awards, after an application for a judicial review was thrown out by the High Court. The clarification comes after Wokingham Borough Council ...