Child with special needs missed months of education because of council bureaucracy A Trafford child has missed months of education despite the council identifying a suitable tutor within a fortnight of them leaving mainstream school, a Local Government and Social Care Ombudsman report has revealed. The child has an Education, Health and Care (EHC) Plan because of their special educational needs. ...

Man forced to sleep on sofa after London council offers inadequate support A man with mental health problems was forced to sleep on his parents’ sofa for 18 months because London Borough of Hounslow failed to support him properly. The finding comes after an investigation by the Local Government and Social Care Ombudsman, which found the council did not do enough to protect the man from potential ...

Council should have better oversight of nurseries providing free places, Ombudsman says The Local Government and Social Care Ombudsman has told Bournemouth, Christchurch and Poole Council to maintain better oversight of nurseries’ charging structures when they are providing the Government’s free places scheme. The Ombudsman has asked the council to write to all providers in its area who are provi ...

Harassment or illegal eviction by your private landlord This fact sheet is aimed at people living in private rented accomodation who are being harassed or thereatened with eviction by their landlord, and those who have already been evicted illegally, and who may be considering making a complaint to the Ombudsman. My landlord is trying to evict me. Can the Ombudsman help me? In some cases, yes. Bu ...

Monthly News April 2019 25 Apr 2019 Cornwall Council takes more than a decade to decide village green application 17 Apr 2019 London council and care home amend policies after giving confusing information about fees 11 Apr 2019 Homeless family left in damp and cockroach-infested properties by London council 11 Apr 2019 Council delays leave disabled woman in unsuitable temporary accommodation for ...

Libraries This fact sheet is aimed primarily at people who are unhappy with issues about the way the council is administering its library services and may be considering making a complaint to the Ombudsman. I think there is something wrong in the way the council is providing the library service in my area. Can the Ombudsman help me? Yes, in certain circumstances. Your local council is responsible ...

The children’s statutory complaints procedure This fact sheet is for people who wish to make, or have already made, a complaint about a council's Children’s Service. It advises you on the way the council should deal with your complaint and when you can ask us to consider it. How will the council consider my complaint? Many complaints about children’s services can be considered under a special thr ...

Your neighbour's planning application This fact sheet is aimed primarily at people who have concerns about the council approving a neighbour’s planning application and may be considering making a complaint to the Ombudsman. I am unhappy about the council’s decision to grant planning permission to my neighbour. Can the Ombudsman help me? Yes, in some circumstances. The law doesn’t allow you to app ...

Councils' care of 'looked after' children This fact sheet is aimed primarily at parents and young people who have concerns about the way a child or young person is being cared for by the local authority and may be considering making a complaint to the Ombudsman. The council is not looking after a child in its care properly. Can the Ombudsman help? In many cases, yes. A child may be ‘looked after’ ...

Yearly News 2021 09 Dec 2021 Annual Report details how Ombudsman adapted during the pandemic 09 Dec 2021 Family of disabled boy left without housing adaptations because of council delay 08 Dec 2021 Croydon man not supported properly when he moved to new home 02 Dec 2021 “Strengthening and modernising”: Ombudsman sets out proposals to strengthen public voice 25 Nov 2021 Ombudsman issues guidance t ...