Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Councils' care of 'looked after' children This fact sheet is aimed primarily at parents and young people who have concerns about the way a child or young person is being cared for by the local authority and may be considering making a complaint to the Ombudsman. The council is not looking after a child in its care properly. Can the Ombudsman help? In many cases, yes. A child may be ‘looked after’ ...

Derby girl misses out on education because of council delays The Local Government and Social Care Ombudsman has criticised Derby City Council after a girl with autism missed out on around 18 months of special education support because of council delays. The girl was diagnosed with autistic spectrum disorder in 2015 and was experiencing increasing anxiety, which eventually led to her refusing to g ...

London council reviews Blue Badge assessment process following Ombudsman complaint London Borough of Barking and Dagenham has agreed to review the way it assesses applications for the disabled ‘Blue Badge’ parking scheme after the Local Government and Social Care Ombudsman found numerous failings in the way the council was running the scheme. A complaint about the way an application was rejected ...

Homeless Lincolnshire man left to sleep in car because of council failings A Lincolnshire man had to sleep in his car because South Kesteven District Council did not do enough to help him, when he told it he was homeless. The man, who has mental and physical health issues, applied to the council as homeless at the start of 2024. He told the council about his medical issues and said he was sleepin ...

Family’s care bill soars without warning because of poor council information North Yorkshire County Council has been criticised by the Local Government and Social Care Ombudsman after a family’s care bill leapt from hundreds to thousands of pounds a month without notice. The way the council communicated the change to the woman and her daughter came under the Ombudsman’s scrutiny after they compla ...

Yearly News 2021 09 Dec 2021 Annual Report details how Ombudsman adapted during the pandemic 09 Dec 2021 Family of disabled boy left without housing adaptations because of council delay 08 Dec 2021 Croydon man not supported properly when he moved to new home 02 Dec 2021 “Strengthening and modernising”: Ombudsman sets out proposals to strengthen public voice 25 Nov 2021 Ombudsman issues guidance t ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 8 • Common Issues and Learning Points: Complaint Handling Introduction Coun ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 8 • Common Issues and Learning Points: Complaint Handling Introduction Coun ...

Councils that conduct needs assessments This fact sheet is aimed primarily at people and their carers who have problems concerning needs assessments and may be considering making a complaint to the Ombudsman. I am unhappy about the way in which the council has carried out my needs assessment. Can the Ombudsman help me? In some cases, yes. We cannot question the merits of decisions, or professiona ...