Redbridge council left homeless family for too long in B&B Two London schoolchildren were left in bed and breakfast accommodation for too long by Redbridge council, according to the Local Government and Social Care Ombudsman. The Ombudsman’s investigation has found the living conditions the children were subject to in the bed and breakfast accommodation have had a significant impact on the family ...

Council to look again at summer-born children’s school start date requests Leeds City Council failed to follow guidance on summer-born admissions when deciding when an August-born girl could start school, the Local Government and Social Care Ombudsman has found. The Ombudsman heard the girl’s mother had applied to postpone her daughter’s school start last year, because she felt it was not in her ...

Salford woman left without proper support because council failed to reassess her A Salford woman with autism was left without proper support after the city council failed to review her care plan for more than five years, the Local Government and Social Care Ombudsman has found. The Ombudsman’s investigation also found Salford City Council has not carried out any autism awareness training for staf ...

Leicestershire County Council to reimburse mother’s school transport costs following Ombudsman investigation Leicestershire County Council has agreed to refund a mother’s school transport costs after the Local Government and Social Care Ombudsman found flaws in the way it handled her application. The mother had appealed an unsuccessful application for school transport costs for her teenage son, w ...

Birmingham wheelchair user left in unsuitable home for eight years by council A Birmingham man has been left in unsuitable temporary accommodation for eight years despite the city council knowing it did not meet his needs as a wheelchair user, the Local Government and Social Care Ombudsman has found. Birmingham City Council has now agreed to pay the man nearly £30,000 for the time he and his fami ...

Cornwall Council takes more than a decade to decide village green application Cornwall Council has taken more than 11 years to determine a man’s village green application, the Local Government and Social Care Ombudsman has found. The man first applied to the council to have a piece of land in his village considered as a village green in 2008, and therefore receive a certain amount of protection a ...

Bedfordshire boy missed more than a year’s education because of council failures Central Bedfordshire Council is to review the way it provides alternative education for children who are unable to attend school because of medical issues following an investigation by the Local Government and Social Care Ombudsman. The changes are part of the Ombudsman’s recommendations for the council in a case whe ...

Family of disabled boy left without housing adaptations because of council delay Haringey council took so long to complete adaptations to a disabled boy’s home that he had outgrown the proposals, a Local Government and Social Care Ombudsman investigation has heard. The boy, who has severe disabilities, was initially assessed as needing the adaptations in 2015 which included a through floor lift, ...

Ombudsman criticises Ealing council for leaving family in flat with faulty windows Ealing council has been criticised by the Local Government and Social Care Ombudsman for leaving a young homeless family in a 10th floor flat with faulty windows for nearly 18 months. The council agreed the flat was unsuitable and had disrepair issues which also included leaks, damp, mould, and exposed electrical c ...

Council criticised after care workers fail to spot vulnerable woman’s serious sores Ealing council has agreed to review whether it works with a home care provider in future after it was found to have falsified records during an Ombudsman investigation. The Local Government and Social Care Ombudsman was asked by a grieving daughter to investigate the care provided to her elderly mother by Metro Ho ...