Privacy settings
Required cookies
These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.
View required cookies
Analytical cookies
Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.We recommend you set these 'ON'.
View analytical cookies
In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.
Preview The quick brown fox jumps over the lazy dog
Find out how to make a complaint
Top tips for making a complaint
Some hints on how to complain to the council or care provider before coming to us
How we deal with your complaint
More information on how the complaints process works
How to register a complaint
More information on how to register a new complaint and what to do if you cannot use our online form
What we can and cannot look at
More information on the services we investigate
Possible outcomes
What will happen to your complaint
Frequently asked questions
Answers to the common questions about making a complaint
Complaint fact sheets
Guidance on the common types of complaint we receive
It appears that your web browser does not support JavaScript, or you have temporarily disabled scripting. Either way, this site won't work without it. Please take a look at how to enable javascript for more help.