Summary

Hybrid working – allocated to offices in Coventry or York

Location

Based in Coventry and York.

Role

Acting with the delegated authority on behalf of the Ombudsman, Investigators assess and investigate complaints made to the LGSCO by the public.  This covers failings in services by local authorities, and social care providers. Our investigators look at complaints about most services organisations within our remit offer, with a large proportion of our work involving complaints about children’s services and special educational needs.  

The role operates in a collaborative environment where individuals contribute to their team’s objectives and are involved in group and project work, and various outreach activities (for example external training for bodies in jurisdiction).  However, Investigators are also personally responsible for their own case work and for maintaining high standards of performance and professional practice.  Investigators are expected to operate with minimal supervision once experienced, as well as demonstrating a high degree of resilience and confidence in their work within a highly pressurised and supportive environment.

To apply please visit  https://lgsco.eu-careers.pocketrecruiter.com/jobs where you will find the job description and person specification and how to apply

Details

Position Investigator

Hours 35

Salary £43,543 to £52,062 per annum

Holiday 25 days rising by 1 day with three years’ service and a further 2 days with five years’ service

Requirements

No specific qualification is required, however an understanding and application of the knowledge, skills and experience (listed below) is required. This is typically gained through a degree level professional/academic qualification or extensive practical experience.

• Able to analyse large volumes of complex information to make clear evidence based decisions
• Able to communicate complex information in plain English
• Ability to actively manage competing priorities in order to meet targets and deadlines
• Resilience in dealing with challenges to your work

Experience of working in a role which involves dealing with a range of service users and/or customers.

Benefits

At the Local Government and Social Care Ombudsman we value our staff and work hard to reward them.

We are an ambitious, focused, inclusive and friendly organisation which is recognised for the important work we do. There is a range of benefits for all our staff to enjoy. These include:

• Pension: You’ll be entitled to join the Local Government Pension Scheme which is a career average scheme.
• Work/life balance: We encourage all employees to have a healthy work/life balance and offer flexible working arrangements, such as agile working and flexi-time, together with a wide range of different working patterns. All are subject to business needs.
• Learning and development: We provide our staff with access to a learning and development programme to enable them to succeed in their role. Where membership is relevant to your role in the organisation, we will also pay the annual membership fee for you to be a member of your professional body.
• Family-friendly: We offer generous maternity, adoption, paternity and parental leave, and provide for paid and unpaid special leave.
• Season ticket loan: We offer our staff the ability to have a loan for their annual travel season ticket.
• Wellbeing: We have a programme which includes an Occupational Health Service and access for you to an excellent, confidential Employee Assistance Scheme. This is a free 24-hour counselling service for advice about your work and personal life challenges
• You will be able to join the Civil Service Sports Club.
• As well as reimbursing the cost of your eye tests, we will subsidise your eye care where a prescription is for VDU usage and we will cover the cost of an annual flu jab.
• Bike loan: We run a Cycle to Work Scheme which allows you to pay for the cost of your bike (up to a limit) as a loan which is deducted from your salary.
• Reasonable adjustments: We recognise how important it is to make reasonable changes for staff where appropriate.

About the LGSCO

For 50 years we have been the voice of the public.  Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We act with impartiality and make fair decisions after listening to both sides of the story and weighing up all the evidence.

So, if you want to make a difference and have the perspective we’re looking for, please get in touch.

For more information about us visit our website www.lgo.org.uk.

Please note: candidates who have applied to the LGSCO for the post of Investigator within the past 12 months will not be considered.

Closing date for applications

09:00 AM on Monday 22^nd September 2025