Summary

Hybrid working – allocated to our office in Coventry

Location

Based in Coventry.

Role

Are you passionate about transparency and accountability? Do you thrive in a fast-paced environment where accuracy matters?

We're looking for a detail-oriented Access to Information Assistant to join our team, processing data protection subject access requests and freedom of information requests that help maintain public trust in local government and social care services.

Working alongside our Information and Records Officer, you'll play a vital role in upholding individuals' rights to access information. Your responsibilities will include:

• Processing new requests under the Freedom of Information Act (FOIA), Environmental Information Regulations (EIR), General Data Protection Regulation (GDPR) and the Data Protection Act (DPA)
• Reviewing documents to identify and redact personal data with precision and care
• Issuing timely responses that quote relevant legal exemptions
• Managing competing priorities in a challenging environment with tight deadlines

Details

Position Access to Information Assistant

Hours 35

Salary £30,253 to £36,117 per annum

Holiday 23 days rising by 1 day with three years’ service and a further 2 days with five years’ service

Requirements

No specific qualifications are required. Please see the person specification for skills and experience needed for the role.

• Takes a positive and flexible approach to completing tasks to deadline without supervision
• Can diligently follow processes whilst applying sound judgement
• Learns new IT systems and software quickly
• Has excellent written communication skills, with the ability to explain complex legal concepts clearly
• Relishes working in a demanding environment where every request matters

Works with exceptional accuracy and meticulous attention to detail

Benefits

At the Local Government and Social Care Ombudsman we value our staff and work hard to reward them.

We are an ambitious, focused, inclusive and friendly organisation which is recognised for the important work we do. There are a range of benefits for all our staff enjoy. These include:

• Pension: You’ll be entitled to join the Local Government Pension Scheme which is a career average scheme.
• Work/life balance: We encourage all employees to have a healthy work/life balance and offer flexible working arrangements, such as agile working and flexi-time, together with a wide range of different working patterns. All are subject to business needs.
• Learning and development: We provide our staff with access to a learning and development programme to enable them to succeed in their role. Where membership is relevant to your role in the organisation, we will also pay the annual membership fee for you to be a member of your professional body.
• Family-friendly: We offer generous maternity, adoption, paternity and parental leave, and provide for paid and unpaid special leave.
• Season ticket loan : We offer our staff the ability to have a loan for their annual travel season ticket.
• Wellbeing: We have a programme which includes an Occupational Health Service and access for you to an excellent, confidential Employee Assistance Scheme. This is a free 24-hour counselling service for advice about your work and personal life challenges
• You will be able to join the Civil Service Sports Club.
• As well as reimbursing the cost of your eye tests, we will subsidise your eye care where a prescription is for VDU usage and we will cover the cost of an annual flu jab.
• Bike loan: We run a Cycle to Work Scheme which allows you to pay for the cost of your bike (up to a limit) as a loan which is deducted from your salary.
• Reasonable adjustments: We recognise how important it is to make reasonable changes for staff where appropriate

About the LGSCO

For 50 years we’ve been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We act with impartiality and make fair decisions after listening to both sides of the story and weighing up all the evidence. So, if you want to make a difference and have the perspective we’re looking for, please get in touch.

For more information about us visit our website www.lgo.org.uk

Closing date for applications

09:00 AM on Monday 12^th January 2026