Enter Date                                                                                            

Complaint reference:

14 000 001

PHSO reference

Complaint against:

Ex London Residuary Body

NHS Organisation

The Ombudsmen’s decision

Summary: Summary of our decision

The complaint

Summary of the complaint to the Ombudsmen/investigation scope.

The Ombudsmen's roles and powers

LGO’s role and powers.

PHSO’s role and powers.

How we considered this complaint

Details of evidence used to consider complaint, including papers from complainant, the bodies and clinical advice.

Key facts

    The facts of the case.

What we found

    Explanation of reasons for our draft decision – refer to relevant standards, guidance etc., detail any failings and whether these caused an injustice. Investigators can use whatever subheadings they wish, including, for example, having a ‘conclusions’ section at the end.

Recommendations

    If recommendations have been made, detail them here. Include timeframes for compliance.

Investigators’ decision on behalf of the Ombudsmen