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Statement of Reasons Manual

Appendix One: Differences between draft decision & final decisions

	Draft decision stage	Final decision stage
Summary heading	The Ombudsman's draft decision (tentative)	The Ombudsman's final decision (authoritative)
How I considered this complaint		Use either standard paragraphs DD1, DD2 or DD3 or your own description of how you shared the draft decision
Remedy heading	Recommended action	Agreeed action
Final heading in main body of letter	Draft decision (tentative)	Final decision (authoritative)
Sign off	Investigator’s draft decision on behalf of the Ombudsman	Investigator’s decision on behalf of the Ombudsman
Footer	Draft decision for your comments	Final decision
Watermark	DRAFT

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