The JWT is managed within LGSCO by an Assistant Ombudsman using LGSCO’s standard policies and procedures, except where this manual specifies something different. Where necessary, individual issues or cases will be escalated to relevant senior managers within both organisations. PHSO management will not have any day-to-day responsibility for ongoing JWT cases or their handling.

PHSO and LGSCO Boards will be provided with a standard set of agreed key performance information on a quarterly basis.