Joint Working Manual

Appendix One - PHSO decision reasons

High Level Group Decision Detail Decision Letters Publication
Holding decision Premature decision - advised Referred back for local resolution Referred back fro local resolution
  Premature decision - referred to BinJ    
  Premature - local resolution ongoing    
  Premature - pre-second tier    
  Premature - local resolution not started    
  Premature - resolution    
  Premature - local resolution response not fit for purpose    
  Premature - further work required by body    
  Insufficient information to proceed and PA advised Incomplete/ invalid Incomplete/ invalid
Invalid/ Forwarded Decision Body not in jurisdiction Advice given Advice given
  Previously considered and decided    
  IU case accepted for JWI Not included  
  IU case NOT accepted for JWI    
  Forwarded to investigation unit    
PHSO Further work required by organisation Upheld: no further action Upheld
  Mediated outcome - complaint remedied without findings being made    
  Not upheld - no maladministration or service failure Not upheld: no maladministration Not upheld
  Not upheld - failings found but already remedied by organisation Not upheld: remedy already provided  
  Partly upheld - failings found but no injustice Upheld:  maladministration no injustice Upheld
  Partly upheld - failings found but not injustice claimed    
  Partly upheld - multi-strand complaint Upheld: maladministration and injustice  
  Upheld - failings found leading to an unremedied injustice    
  Discontinued Closed after initial enquiries - no further action Closed after initial enquiries
  Other    
PHSO assessment Out of remit - ineligible complaint Closed after initial enquiries - out of jurisdiction Closed after initial enquiries
  Out of remit - body out of jurisdiction    
  Out of remit - exercise of judicial/legislative functions    
  Out of remit - commencement/conduct of criminal/civil procedings    
  Out of remit - commercial/contractual matters    
  Out of remit - public service personnel matters    
  Out of remit - pre 1996 clinical matters    
  Out of remit - private healthcare (not NHS funded)    
  Out of remit - three year rule    
  Out of remit - alternative legal remedy achieved    
  Out of remit - other    
  Not properly made - not in writing    
  Not properlty made - resolution - not properly made    
  Specific discretion - not suitable representative Closed after initial enquiries - no further action Closed after initial enquiries
  Specific discretion - out of time    
  Specific discretion - reasonable to pursue legal remedy    
  General discretion - no indication of maladministration    
  General discretion - no evidence of unremedied injustice    
  General discretion - no evidence of unremedied injustice - complaint resolved by PHSO    
  General discretion - other dispute resolution forum appropriate    
  General discretion - other reason to decline    
  General discretion - what more can we possibly achieve    
  General discretion - resolution    
  Separated - single council (no health case to investigate)    
  Separated - single health (no council to investigate)    
  Separated - referred back to PHSO, council case closed at assessment    
  Separated - referred back to PHSOm council case forwarded to LGSCO investigation    
  Separated - referred back to PHSO, LGSCO has already investigated    
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