My Expectations for Raising Concerns and Complaints

This report researches and describes the expectations patients and service users have for good complaint handling across health and social care.

It was published jointly by the Parliamentary and Health Service Ombudsman (PHSO), the Local Government and Social Care Ombudsman (LGSCO) and Healthwatch England.

 Summary - My Expectations for Raising Concerns and Complaints

 Report - My Expectations for Raising Concerns and Complaints

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