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Ombudsman welcomes latest Citizens Advice research

The LGO is welcoming a new report which finds many people who have poor experiences with public services are not registering their problems as complaints.

The report highlights the opportunities complaints give providers to make amends for the problem and ensure the poor service is not repeated. 

Local Government Ombudsman, Dr Jane Martin, said:

“I welcome the research from Citizens Advice, which highlights how complaints can be a force for good.

“Councils and care providers need to make it as easy as possible for people to raise concerns. By using the insight gained when things have gone wrong, services can be improved for the benefit of everyone.

"People should feel comfortable in coming forward with their complaint, confident in the knowledge that there is an independent ombudsman to look at their case if it remains unresolved.”

Article date: 26 February 2016