Birmingham Council criticised for adult social care service

The Local Government Ombudsman has published a report today about a complaint regarding Birmingham City Council’s handling of its mental health assessment processes.

The complaint is from a social care provider who claimed that the actions of the council led to delays in carrying out, and inconsistent results from, assessments for adults who were thought to have mental health issues.

The complainant had been providing care for a number of these people while they waited for assessments to be carried out and the funding to be provided for the services.

The report upholds the complaint and recommends that the council pay the company £10,000 compensation for the time and trouble taken to pursue the complaint.

Report ref no 08 017 525

Article date: 21 March 2013

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