Monthly News July 2012 31 Jul 2012 Kent criticised over two adult social care complaints Kent County Council wrongly refused to pay for short-term residential care for an elderly woman, and delayed in providing services for a young disabled woman. 31 Jul 2012 LGO reports on key emerging trends in adult social care complaints The Local Government Ombudsman has published a report on lessons learned from complaints about adult social care providers. The report aims to share insights across a broad range of complaints to help improve services. 18 Jul 2012 Walsall Council criticised over top-up fees for woman’s care Walsall Council wrongly charged a woman top-up fees for her mother’s residential care, finds Local Government Ombudsman, Dr Jane Martin. 18 Jul 2012 Blaby Council criticised over bailiff charges Blaby Council did not exercise proper control over bailiffs it employed to collect council tax debts, finds Local Government Ombudsman, Dr Jane Martin. 17 Jul 2012 LGO responds to Select Committee report The LGO welcomes today’s (17 July) report from the Communities and Local Government Committee, which pays tribute to the work of our staff during a particularly demanding period and welcomes plans to publish our decisions in the interests of openness. 12 Jul 2012 Ombudsmen enable the voice of citizens to remedy complaints about local services In their Annual Report 2011/12 – Delivering public value published today, the Local Government Ombudsmen (LGO) illustrate how they have supported vulnerable citizens when they have made complaints about local services. 05 Jul 2012 Castle Point Council criticised for failure to fully implement remedy for overcharged taxi drivers Castle Point Borough Council has failed to provide taxi drivers who it had overcharged since 2004 with compensation recommended by the Local Government Ombudsman in a 2011 report.