Monthly News July 2011 26 Jul 2011 Ombudsman criticises Bexley Council over parking fine Bexley Council’s rigid following of procedure and failure to update its address records meant that a woman suffered bailiff action unnecessarily for a parking fine. 25 Jul 2011 New guide highlights value of customer insight from complaints Using insight from complaints effectively can support wider learning in councils and help drive service improvement, says a new publication from the Local Government Ombudsman (LGO) and the Centre for Public Scrutiny (CfPS). 19 Jul 2011 Lambeth Council criticised for “very poor service” on housing repair Three Lambeth Council tenants experienced significant delays and inconvenience because of delay in putting right serious disrepair in their homes. 14 Jul 2011 Worcestershire Council criticised over care of elderly woman with dementia An elderly woman with dementia did not receive adequate in-house care from Worcestershire County Council. 14 Jul 2011 Ombudsman criticises Bradford Council over school travel passes Bradford City Council unreasonably refused to award free school travel passes to a woman’s daughters after having done so for her elder son to go to the same school. 14 Jul 2011 Increase in complaints to the Local Government Ombudsmen Complaints to the Local Government Ombudsmen increased over the last year and the upward trend is expected to continue, reveals their Annual Report 2010/11 – Delivering public value. 14 Jul 2011 Hull Council criticised for wrongly charging care homes for waste disposal Kingston upon Hull City Council wrongly charged care homes for disposing of waste. 11 Jul 2011 Ombudsman criticises Leeds Council in three cases about education and care of vulnerable children Serious and extensive failures in Leeds City Council’s provision of education and care services resulted in substantial injustice for vulnerable children and their parents. 07 Jul 2011 Handling of admission appeals for Tunbridge Wells Girls’ Grammar School was “eccentric and idiosyncratic” The conduct of admission appeals organised by Kent County Council on behalf of Tunbridge Wells Girls Grammar School was seriously flawed. 06 Jul 2011 LGO highlights councils’ failings over legal duties to homeless people Report says local authorities must do more to stop ‘inappropriate gatekeeping’ as number of rough sleepers begins to rise. 04 Jul 2011 Ombudsmen investigation reveals failings in care for vulnerable adult A joint investigation by the Health Service Ombudsman and the Local Government Ombudsman has revealed how a vulnerable adult in Merseyside, referred to as Mr B, was let down by the joint service provided by the NHS trust and council responsible for his care.