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Preview The quick brown fox jumps over the lazy dog
Guidance on complaint handling and good administrative practice
Guidance on Effective Complaint Handling for Local Authorities
A practical guide to complaint handling for those who investigate and respond to complaints within councils
Principles of Good Administrative Practice
Guide for local authorities - including Good Administrative Practice during the response to Covid 19.
Guidance on Remedies
Our staff guidance on recommendations to remedy injustice
Principles of complaint handling in combined authorities and devolved settings
Guidance on designing good complaint systems for devolved bodies
My Expectations for Raising Concerns and Complaints
Patient and service user expectations of good complaint handling in health and social care
Guidance on managing unreasonable complainant behaviour
To help councils develop a proportionate approach to responding to unreasonable complainant behaviour