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Independent external evaluation

An independent external evaluation of the Local Government and Social Care Ombudsman was undertaken. It confirms that the Ombudsman is independent and accountable; and it provides clear evidence that the public have access to a fair and effective route to redress when they have complaints about local public services and social care providers.

The evaluation was carried out by Richard Thomas CBE, Chair of the Administrative Justice and Tribunals Council; Jim Martin, the Scottish Public Services Ombudsman; and Dr Richard Kirkham from the University of Sheffield.