Local Government Ombudsman - Complaint Form

Please do not complete this form until you have read the information on how to make a complaint.

We ask that you only complete this form if you have already complained to the organisation involved. Please include a copy of the final letter you have had in response to your complaint to the body concerned, if you can.

On this form we use the term 'body' for the council, other authority, or care provider you are complaining about.

You can save your form at any point (see 'save' button at the bottom of subsequent pages). You will be asked to enter your email address and a password. Once you have completed your form and submitted it, you will be sent a copy in pdf format by email shortly afterwards.

To make sure you receive emails from us, we recommend you add @coinweb.lgo.org.uk to your email safe senders list.

For Hotmail/Live/Outlook.com/Gmail users - See Additional Information

If you have previously saved a version of this form, please click on the link below to retrieve your saved form.

Retrieve a saved form

If you need help with this form, please read the information on how to make a complaint first. If you still require help contact us on 0300 061 0614 between the hours of 8.30am and 5.00pm, Monday to Friday (except public holidays).

If we are already considering your complaint, it will not help us if you complete this form again. You should contact your investigator about a current complaint. If you are waiting for your complaint to be allocated to an investigator, we will be in touch as soon as we can.

For information on how we handle your data, please see our Privacy Notice.