Summary: We cannot investigate Mr X’s complaint that he was charged twice for driving in the congestion charge and ultra-low emission zones. This is because Mr X has started court proceedings against Transport for London to get his money back.

The complaint

1. Mr X complains Transport for London (TfL) charged him twice for driving in the congestion charge and ultra-low emission zones.

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The Ombudsman’s role and powers

2. The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
3. We cannot investigate a complaint if someone has appealed to a tribunal or a government minister or started court action about the matter. (Local Government Act 1974, section 26(6), as amended)

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How I considered this complaint

4. I considered information provided by Mr X and the Authority.
5. I considered the Ombudsman’s Assessment Code.

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Final decision

6. We cannot investigate this complaint. This is because Mr X has made a claim against TfL for the return of his money at court.

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Investigator's decision on behalf of the Ombudsman