Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

London Borough of Hammersmith & Fulham (18 017 536)

Category : Transport and highways > Parking and other penalties

Decision : Closed after initial enquiries

Decision date : 26 Mar 2019

The Ombudsman's final decision:

Summary: The Ombudsman will not investigate Miss X’s complaint about a parking fine as it is reasonable to expect her to appeal against it to an independent tribunal. The complaint is therefore outside the Ombudsman’s legal remit.

The complaint

  1. The complainant, whom I shall call Miss X, complains about a parking fine the Council issued to her.

Back to top

The Ombudsman’s role and powers

  1. The law says we cannot normally investigate a complaint when someone can appeal to a tribunal. However, we may decide to investigate if we consider it would be unreasonable to expect the person to appeal. (Local Government Act 1974, section 26(6)(a), as amended)

Back to top

How I considered this complaint

  1. I have considered what Miss X said in her complaint.

Back to top

What I found

  1. Miss X complains about a parking fine the Council has issued to her. Miss X says she could find nowhere to buy a ticket to park and was also unable to buy one using the Council’s telephone payment system.


  1. The Council issued the fine under the Traffic Management Act 2004 which provides an appeal procedure for motorists. It is reasonable to expect Miss X to make such an appeal and the complaint is therefore outside our legal remit.

Back to top

Final decision

  1. We do not propose to investigate this complaint as Miss X can appeal against the parking fine to an independent tribunal. The complaint is therefore outside our legal remit.

Back to top

Investigator's decision on behalf of the Ombudsman

Print this page