Summary: Mr X complains the Council’s website said residents on a Town Centre road could apply for a parking permit. He bought a flat on the road believing he would qualify for a parking permit. The Council then refused him a permit.

Finding

The Ombudsman upheld the complaint and found fault causing injustice.

Recommendations

The Council has agreed to:

• apologise to Mr X and provide him with a parking permit;
• pay Mr X £200 for the parking charges he has so far paid and then £50 a month until it gives him a permit;
• make a new Traffic Regulation Order. This will give affected residents the chance to make objections; and
• not refuse future permits from affected Town Centre residents until it has made a Traffic Regulation Order allowing this. It will remove the incorrect reference to its policy from its website.

Ombudsman satisfied with Council's response: 9 July 2019.

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