Summary: We will not investigate this complaint that the Council delayed installing a dropped kerb that allows wheelchair access to the road. This is because the Council has now provided the access.

The complaint

1. The complainant, Mr X, complained the Council had not installed a dropped kerb which allows wheelchair access from the path to the road.

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The Ombudsman’s role and powers

2. We investigate complaints about ‘maladministration’ and ‘service failure’. In this statement, I have used the word fault to refer to these. We provide a free service but must use public money carefully. We may decide not to start an investigation if we are satisfied with the actions an organisation has taken or proposes to take. (Local Government Act 1974, section 24A(7), as amended)

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How I considered this complaint

3. I considered information provided by Mr X and the Council. This includes the complaint correspondence and updates from the Council and Mr X. I also considered our Assessment Code.

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My assessment

4. Mr X complained the Council had not installed a dropped kerb to allow wheelchair access from the path to the road.

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Final decision

5. We will not investigate this complaint because the Council has now installed a new dropped kerb and Mr X told us he deems the matter closed.

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Investigator's decision on behalf of the Ombudsman