Statement Upheld Highway repair and maintenance 05-May-2022
Summary: Mr C complains the Council failed to properly maintain a drainage system causing his pond to silt up. We have found fault by the Council in its complaint handling and in the time taken to confirm it was responsible for the drainage system. We consider the agreed action of an apology, £300 and actions the Council has already agreed about maintenance of the drainage system provide a suitable remedy.
Statement Upheld Highway repair and maintenance 26-Apr-2022
Summary: Mr X complained the Council took too long repair the road near his house and left it closed for a year. The council was at fault as its poor communication caused avoidable delays to the repair work. The Council has agreed to take action to remedy Mr X's injustice.
Statement Not upheld Highway repair and maintenance 21-Apr-2022
Summary: Mrs C said the Council failed to ensure that vital infrastructure was installed on the estate where she lives over five years despite being required to do so in the terms of the planning permission for the estate. She also complains about the state of the roads there. The Council was not at fault. It was not involved in planning decisions concerning the estate. The Magistrates Court decides whether roads are fit for purpose.
Statement Not upheld Highway repair and maintenance 28-Mar-2022
Summary: Mr X and Mr Y complained about the Council's flood management near their property. We found no fault with the Council's actions. We have completed our investigation.
Statement Upheld Highway repair and maintenance 18-Mar-2022
Summary: Mr X complains about the way the Council responded to and dealt with his reports of flooding at his property caused by a blocked drain near to his home. We found no evidence of fault in the way the Council responded to Mr X's concerns about the blocked drain. We found fault as the Council delayed in responding to Mr X's request for the Council to install a road gulley near to his property. The Council has already apologised to Mr X for the delay which is a suitable remedy in this case. So, we have completed our investigation.
Statement Not upheld Highway repair and maintenance 25-Feb-2022
Summary: Mrs F complained about Council inaction in investigating causes of flooding on the lane where she lives. And for not completing drainage works it had identified several years before. The Ombudsman finds no fault with the parts of the complaint we have investigated.
Statement Upheld Highway repair and maintenance 08-Feb-2022
Summary: Mrs X complained the Council cut down trees and a hedgerow over a 1-kilometre stretch in a conservation area. Mrs X says the Council's actions have impacted her privacy, removed a sound and pollutant barrier and have caused her anxiety, emotional damage and stress. The Ombudsman found fault with the Council's failure to consult with the district council and tell Mrs X of the clearance works. The Ombudsman considered the Council's offer of £500 to Mrs X suitable. The Ombudsman did not find fault with the Council's decision to complete the clearance works.
Statement Upheld Highway repair and maintenance 03-Feb-2022
Summary: Mrs X complained the Council failed to act on reports of overgrown roadside hedges and trees, and on reports of ragwort spreading onto the highway. Mrs X said the hedges and trees posed a danger to traffic and the ragwort was spreading onto her property. We have found some fault in this matter and recommend a remedy to recognise the injustice identified.
Statement Upheld Highway repair and maintenance 01-Feb-2022
Summary: Miss X complained the Council failed to respond to her complaints about road repairs needed outside her property. We found no fault in the Council's actions on those reports, but fault in the way it responded to her complaint.
Statement Upheld Highway repair and maintenance 13-Jan-2022
Summary: We will not investigate Mr X's complaint the Council has failed to provide information about the maintenance of grass verges and failed to reply to his complaints. I am satisfied the Council has now explained the maintenance position and apologised to Mr X for the failure to deal with his complaint. There is no remaining injustice. Mr X may reasonably go to the Information Commissioner or his local councillor if he wants more information.