Summary: We will not investigate Mr X’s complaint about damage to his car. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect Mr X to go to court to determine the Council’s liability for the damage to his car.

The complaint

1. In summary, Mr X says the Council failed to maintain a road resulting in damage to his vehicle.
2. Mr X says his mental health has been affected as well as his family finances. He would like the Council to review the incident, take responsibility and reimburse him for the damage to his car.

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The Ombudsman’s role and powers

3. We provide a free service but must use public money carefully. We do not start an investigation if we decide the tests set out in our Assessment Code are not met. (Local Government Act 1974, section 24A(6), as amended)
4. The law says we cannot normally investigate a complaint when someone could take the matter to court. However, we may decide to investigate if we consider it would be unreasonable to expect the person to go to court. (Local Government Act 1974, section 26(6)(c), as amended)

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How I considered this complaint

5. I considered information provided by the complainant. I considered the Ombudsman’s Assessment Code.

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My assessment

6. The Council has denied liability for the damage caused to Mr X’s car. It also denies negligence in not repairing the road surface. It advised Mr X that he could seek legal advice if he wished to pursue his claim further.
7. We will not investigate because the matter of liability for damages is usually decided in the courts. It is reasonable for Mr X to take the matter to the small claims court. The court is best placed to decide if the Council is liable for the damage and if Mr X is entitled to claim the repair costs.
8. Further, if Mr X or any other resident is concerned about a particular highway being in disrepair, there is a legal process available to use. The person affected can apply to the magistrates’ court for an order to be made under section 56 of the Highways Act 1980. This order requires the highways authority to carry out the work needed to the highway. The courts are in the best position to decide whether a local highways authority has met its statutory duty to maintain a highway.

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Final decision

9. I will not investigate. This is because it is reasonable to expect Mr X to go to court to decide the Council’s liability for the damage to his car.

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Investigator's decision on behalf of the Ombudsman