Summary: We will not investigate Mr B’s complaint that his car was damaged by a road defect which the Council failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim at court.

The complaint

1. Mr B says his car was damaged by a large road defect which the Council had failed to repair. Mr B says the Council took too long to repair this defect and had not met its legal obligation to maintain the highway. Mr B says the Council has wrongly refused his claim for compensation for the damage. Mr B would like the Council to reimburse all his repair costs.

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The Ombudsman’s role and powers

2. The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
3. The Act says we cannot normally investigate a complaint when someone could take the matter to court. However, we may decide to investigate if we consider it would be unreasonable to expect the person to go to court. (Local Government Act 1974, section 26(6)(c), as amended)

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How I considered this complaint

4. I considered information provided by Mr B.
5. I considered the Ombudsman’s Assessment Code.

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My assessment

6. Mr B complains his car was damaged because the Council failed to maintain a road it is responsible for. So, in effect, Mr B’s complaint is that the Council has been negligent.
7. The Council has considered Mr B’s claim for compensation but did not accept the Council is liable for the damage to his car. Mr B may pursue his claim by taking the Council to court.
8. Deciding whether an organisation has been negligent usually involves looking rigorously, and in a structured way at evidence as only the court can to make its findings.
9. The Council has a statutory defence if it can show it could not reasonably have been expected to put right any defects before the incident happened. Only the court can decide if the Council has been negligent and whether the Council is entitled to rely on this statutory defence.
10. I cannot decide whether the Council has been negligent and have no powers to enforce an award of damages. So, I would usually expect someone in Mr B’s position to seek a remedy in the courts, directly or through his insurers. I do not consider it is unreasonable for Mr B to do this. So, we will not investigate this complaint.

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Final decision

11. We will not investigate Mr B’s complaint because it is reasonable for him to take the Council to court.

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Investigator's decision on behalf of the Ombudsman