Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Buckinghamshire County Council (17 018 685)

Category : Transport and highways > Highway repair and maintenance

Decision : Closed after initial enquiries

Decision date : 20 Mar 2018

The Ombudsman's final decision:

Summary: The Ombudsman will not investigate this complaint about material used by the Council to surface a road in 2013. The complaint is made too late.

The complaint

  1. The complainant, Mr B, has complained about the material used by the Council to surface a road in 2013.

Back to top

The Ombudsman’s role and powers

  1. We cannot investigate late complaints unless we decide there are good reasons. Late complaints are when someone takes more than 12 months to complain to us about something a council has done. (Local Government Act 1974, sections 26B and 34D, as amended)

Back to top

How I considered this complaint

  1. I have considered what Mr B said in his complaint and he commented on a draft before I made this decision.

Back to top

What I found

  1. Mr B says the material used by the Council to surface a road in 2013 did not comply with the recommendation of an Inspector at a public inquiry in 1990.
  2. Mr B says he, and others, have been in contact with the Council since 2013 but he remains unhappy with the situation.
  3. Mr B complained to us in February 2018.

Back to top

Final decision

  1. Mr B was clearly aware of the matter in 2013 and he should have complained to us within 12 months of that time. While I appreciate he has been seeking to resolve the matter, there is no exceptional reason I should exercise discretion to investigate his complaint now.

Back to top

Investigator's decision on behalf of the Ombudsman

Print this page